Corus Hotel Hyde Park: Mixed Reviews and Varied Experiences
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Corus Hotel Hyde Park: Mixed Reviews and Varied Experiences

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1 Lancaster Gate, London W2 3LG, United Kingdom

Mixed reviews for Corus Hotel Hyde Park, with guests highlighting issues such as room cleanliness, maintenance problems, and outdated facilities. However, the hotel's location near Hyde Park and public transportation received praise, along with friendly staff and good breakfast service. While some guests experienced room changes due to issues like heating problems and insects, others appreciated the convenient setting and attentive employees. Overall, the hotel's appearance, room quality, and customer service generated varied feedback from visitors.

Source: Google Business Reviews of Corus Hotel Hyde Park

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Customer Feedback Analysis of Corus Hotel Hyde Park

Dive into comprehensive feedback analysis of Corus Hotel Hyde Park - insights on room, service, and value.

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  • Went to the hotel Brasserie for afternoon tea. Had a lovely table in the conservatory overlooking Hyde park. Afternoon tea was delicious and the service was great. A truly lovely experience

    Sentiment
    • Positive
    Content
    • Overall Experience

  • had such a great time there. Staff were amazing Dante and the reception staff were fantastic. one small complaint. Vacuum cleaners during breakfast was annoying

    Sentiment
    • Positive
    Content
    • Room Condition

  • This hotel is OK, but there is nothing round about it. It seems very remote from everythingIt's a very old building, along with some great architecture inside and outside, showing of craftsmanshipYou are only a few min walk from tube station which is good, staff were nice and helpful.

    Sentiment
    • None
    Content
    • Location & Accessibility

  • I had a nice experience.Rooms: Better to spend a little more on the room. The bigger the better.Food & drinks: Good English breakfast

    Sentiment
    • Positive
    Content
    • Room Condition

  • Staff was very helpful and friendly. The hotel is a bit dated but our room was clean and our room was big coffee and tea, the beds was OK only stayed for one night and we enjoyed it.

    Sentiment
    • Positive
    Content
    • Staff Service & Friendliness

  • Location is good, just off Hyde Park.Room was tiny, decor very tired. Heating not working.Breakfast adequate.

    Sentiment
    • None
    Content
    • Location & Accessibility
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20 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Corus Hotel Hyde Park based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Hospitality Consultants, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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