Virgin Voyages App Review: Users Demand Immediate Improvements
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Virgin Voyages App Review: Users Demand Immediate Improvements

The Virgin Voyages app has received overwhelmingly negative feedback from users, with many reporting constant crashes, login errors, and poor functionality. Customers have experienced significant frustration as the app is essential for managing cruise activities, yet it often fails to operate effectively. Many users have attempted reinstalling the app, only to find that it remains problematic. Despite a few positive comments about the app's initial functionality, the majority of reviews highlight its unreliability and poor user experience. Customers are calling for immediate improvements and professional intervention to enhance the app's performance, emphasizing its critical role in the overall cruise experience.

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Custom Date - Dec 04, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Too many bugs

    I just came off a voyage and I cannot see my newly booked voyage in the app.

    Sentiment
    • Negative
    Content
    • Features Availability Onboard
    Nov 20, 2024
  • BAD!

    This is THE most frustrating app I've ever tried to use.

    Sentiment
    • Negative
    Content
    • User Experience And Navigation Problems
    Nov 06, 2024
  • App works

    App worked well to book everything ahead of cruise

    Sentiment
    • Positive
    Content
    • Overall Satisfaction With Virgin Voyages
    Nov 06, 2024
  • Horrible

    Very buggy. Cant find location for food delivery. Not user friendly.

    Sentiment
    • Negative
    Content
    • User Experience And Navigation Problems
    Nov 05, 2024
  • The worst app

    An amazing cruise line- but this APP is HORRIBLE!! Please get a new app and fire who ever developed this one!!!

    Sentiment
    • Negative
    Content
    • App Crashes And Bugs
    Nov 03, 2024
  • App needs to be fixed

    App very slow only works 10 percent of the time paid 3000 for app to not work

    Sentiment
    • Negative
    Content
    • Performance And Load Times
    Nov 02, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Virgin Voyages based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Service Executives, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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