SmartBiz Loans - Mixed Customer Reviews Analysis
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SmartBiz Loans - Mixed Customer Reviews Analysis

SmartBiz Loans receives mixed reviews from customers, with praise for knowledgeable staff and efficient processes, but also criticism for denial issues and unprofessional behavior from some loan officers. Overall, customers appreciate the straightforward procedures and informative support provided by SmartBiz Loans.

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  • Financial Analysts
  • Loan Officers
  • Customer Service Managers
  • Business Consultants
  • Marketing Strategists

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Custom Date - Oct 15, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Working with Leslie and Diamond was a…

    Working with Leslie and Diamond was a wonderful experience - super fast, very efficient and always pleasant.

    Sentiment
    • Positive
    Content
    • Efficiency and Smooth Process
    Dec 21, 2023
  • 5 star service no less!

    Just want to give a shout out to Kenneth Berlin. He was my point of contact . He was fast, efficient, sharp and thorough. His guidance and expertise were reassuring, especially considering the overwhelming world of lending . For your business lending needs, Kenneth will be your advocate. My team thanks him too.

    Sentiment
    • Positive
    Content
    • Loan Officer Experience
    Nov 22, 2023
  • Great and encouraging intent to grow ones but

    The terms, conditions and the whole idear of encouraging individuals and groups to grow their business for self and the society is worth pursuing

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Nov 08, 2023
  • TOP NOTCH SERVICE

    Cory Madsen our relationship manager was very helpful and really streamlined the entire loan process for us. Top Notch Service! Definitely would recommend.

    Sentiment
    • Positive
    Content
    • Loan Officer Experience
    Oct 25, 2023
  • I have tried since 2019 to get approved…

    I have tried since 2019 to get approved for a loan with you all and each time you and your underwriters come up with some bogus stipulations. I have tried 7 times and all 7 times SmartBiz had Denied me ….I am going to go as far as saying don’t waist your time with these people . They don’t help real businesses like mine or yours! They’re a joke and they will get all of your paperwork and string you along for weeks just to come back and say you don’t meet the criteria!!!! They knew that all along !!! I will make sure I tell everyone I know and it’s a lot of people not to deal with these people, they will just waist your time and laugh at you in the end !!!! I Wish I could upload all of the times I tried to get approved. I also cut my debt down $125,000 and they still said my debt was too high!!! Bunch of Bull!!!! My experience-100————

    Sentiment
    • Negative
    Content
    • Rejection and Frustration
    Sep 06, 2023
  • Easy to use web site

    Easy to use web siteAnd friendly people to work with the customer service answered all questions.

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 21, 2022
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SmartBiz Loans  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Loan Officers, Customer Service Managers, Business Consultants, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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