Mixed Feedback for Queen Elizabeth 2 with Highlights on Service and Cleanliness
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Mixed Feedback for Queen Elizabeth 2 with Highlights on Service and Cleanliness

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Bur Dubai - Port Rashid - Dubai - United Arab Emirates

Mixed feedback for Queen Elizabeth 2, with positive mentions of exceptional service in restaurants and good room cleanliness. However, some negative comments about slow reception, cleanliness issues, and lackluster food quality. Staff members like Mohammed Ali, Mary Jean, and Yojana received high praise for their excellent service. The historical tour on the ship was informative, but guests expected more details. Overall, a unique experience for those new to cruise ships, but not up to modern cruise standards.

Source: Google Business Reviews of Queen Elizabeth 2

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Customer Feedback Analysis of Queen Elizabeth 2

Explore in-depth feedback on QE2 with insights on service, cleanliness, dining, and more. Ideal for hospitality industry professionals.

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  • The one-night cruise was a delightful experience, offering a great mix of relaxation and entertainment. The compact duration made it an excellent quick getaway.Rooms: Comfortable

    Sentiment
    • Positive
    Content
    • Overall Experience and Recommendation

  • we had an amazing stay and I would like to appreciate Mr Mohammed Ali's Lido restaurant service, he was so nice and his service was perfect

    Sentiment
    • Positive
    Content
    • Staff Hospitality and Service

  • id like to give superb compliment to one of your reception lady last Eid holiday named "Mary jean" she is very accommodating and helpful in every instructions regarding queen Elizabeth 2. 5/5 overall and im grateful that we fall in line on her que. cheers xxRooms: a little bit tilt.Safety: some rails are rusty.Food & drinks: food was very good

    Sentiment
    • Positive
    Content
    • Reception Efficiency and Customer Service

  • it was annoying that the reception is only in the next building ,, no one to help at the rooms side.rooms are good size if you are alone, otherwise it would be considered small

    Sentiment
    • Negative
    Content
    • Rooms Cleanliness and Maintenance

  • It was a very beautiful day, a wonderful restaurant, but what was most beautiful and wonderful of all was Brother Muhammad’s treatment of great professionalism and a kind smile to everyone.

    Sentiment
    • Positive
    Content
    • Staff Hospitality and Service

  • I can't rate the rooms because I have never seen them honestly, the service when we had an occasion was amazing and the people were so polite and gentle, the location is reachable it was in Rashid PortSafety: Very goodFood & drinks: Very good

    Sentiment
    • Positive
    Content
    • Overall Experience and Recommendation
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Queen Elizabeth 2 based on online reviews collected from Google Business. The analysis helps Hospitality Managers, Tour Operators, Cruise Ship Designers, Travel Agents, Customer Experience Analysts to discover insights into what people love, dislike, and need.

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