KAYAK App Reviews: A Blend of Praise and Criticism
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KAYAK App Reviews: A Blend of Praise and Criticism

Unlock Valuable Insights: KAYAK App Review Analysis

The reviews for the KAYAK app reveal a mix of positive and negative experiences. Users appreciate its ease of use, functionality for trip organization, and competitive pricing for flights. However, several users expressed frustration with recent updates, claiming that the app has become clunky and less user-friendly. Issues such as booking difficulties, navigation problems, and concerns about fraudulent websites associated with KAYAK were also highlighted. Despite the negative feedback, many continue to rely on KAYAK for travel bookings, valuing its reliable comparison shopping features. Overall, while KAYAK offers significant benefits for travelers, ongoing technical issues and user interface changes have led to dissatisfaction among some users.

Source: Google Play Reviews of KAYAK: Flights, Hotels & Cars

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Customer Feedback Analysis of KAYAK: Flights, Hotels & Cars

Explore insights from the KAYAK app reviews, uncovering user experiences, booking issues, and app functionality.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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  • I have been using kayak for almost 20 years, booked hundreds of flight, but such a scam that you did to me now is unacceptable, giving you 1 star is the min. that you deserve, I was looking for a flight for a certain date and they gave me as best option a flight from a day before, I missed it and booked it, although I saw it immediately after the payment confirmation still they didn't want to refund me, I dont have more space, but shame on you!!!

    Sentiment
    • Negative
    Content
    • Booking Issues
    Nov 29, 2024

  • reliable app for comparison shopping. easy to sort and filter options

    Sentiment
    • Positive
    Content
    • App Functionality
    Nov 27, 2024

  • Unable to book a simple round trip a month in advance. The app kept changing my departure and arrival locations. Keep paddling Kayak.

    Sentiment
    • Negative
    Content
    • Booking Issues
    Nov 16, 2024

  • From 5 to 1 star, the new update ruined the app, it used to be easier to use, now it feels all over the place, lots of pics, very frustrating and confusing. Keep it simple as it was like Skyscanner.

    Sentiment
    • Negative
    Content
    • App Updates
    Nov 11, 2024

  • What a great travel app. I love the trip functionality where it scans your email bookings and you have the option to add it by forwarding the mail. They way it interprets it is very very useful.

    Sentiment
    • Positive
    Content
    • App Functionality
    Nov 10, 2024

  • one exelents app one small issue for me no crypto in booking for our crew crypto is of a preferences I'm at yes nonviolents and no mililtarys airspaces gets easier if your rights up frounts abouts your political points non violents and no mililtarys in your likes bouts all contrys listed traveling's greats can nots waits till I get the sand and sweet breeses off the lake for my pentions works much easier for me woth apps of this quality's thanks kayak once and done 👍

    Sentiment
    • Positive
    Content
    • User Experience
    Nov 09, 2024
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Sentiment Analysis (limited preview)
40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for KAYAK: Flights, Hotels & Cars based on online reviews collected from Google Play. The analysis helps Digital Marketers, Product Managers, User Experience Designers, Travel Industry Analysts, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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