Users frustrated with connectivity, limited features, and bugs in the Heos app
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Users frustrated with connectivity, limited features, and bugs in the Heos app

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Many users are experiencing connectivity issues with the Tidal music service. The Qplay feature is also receiving negative feedback as it can only play one song at a time. Users are disappointed with the delay and lack of convenience in selecting music files. Some users report difficulties with iOS 13 and the inability to play Apple Music. The software lacks features like a progress bar and support for APE files. There are also complaints about sorting and browsing songs. Overall, users are frustrated with the software's various bugs and limitations.

Source: App Store Reviews of ‎HEOS (中国)

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Customer Feedback Analysis of ‎HEOS (中国)

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • 3.1.231版本下bug

    最新更新的版本关闭音频直通调节低频增益减益单声道会有噗噗杂音 恢复功放出厂设置没用 设备是马兰士model40n 需速解决

    Sentiment
    • Negative
    Content
    • Software Bugs
    Dec 17, 2023
  • 缺失的功能

    建议添加音乐播放可调进度条、改善字母文字乱码，ape文件无法播放，希望新版本改进下。

    Sentiment
    • Positive
    Content
    • Limited Functionality
    Dec 15, 2023
  • 家庭共享动不动就失效要重来

    我建议你们先把家庭共享功能做稳定再搞别的，
    动不动就失效断连要重新设置，再索引功能形同虚设

    Sentiment
    • Negative
    Content
    • Room Setup/Management
    Nov 09, 2023
  • 为什么低音炮不能单独使用

    低音炮非要和一个音箱连接软件中组成一组才能使用，非常不方便。这样做还有延迟。

    Sentiment
    • Positive
    Content
    • Limited Functionality
    Nov 08, 2023
  • 最新版有严重的bug

    更新到最新版切歌之后他的上一首跟下一首在手机上显示是空白要滑动一下才能显示

    Sentiment
    • Negative
    Content
    • Software Bugs
    May 23, 2022
  • 升级以后变白色的，难看死了

    要恢复以前就要升级到iOS 13，升级到iOS 13的话，iPad 就毁了

    Sentiment
    • Negative
    Content
    • Compatibility with Apple Music
    Sep 30, 2021
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎HEOS (中国) based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Software Developers, Customer Support Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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