Harley-Davidson App Faces Severe User Criticism Over Functionality Issues
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Harley-Davidson App Faces Severe User Criticism Over Functionality Issues

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The Harley-Davidson app has received a significant amount of criticism from users, primarily due to its unreliable GPS tracking, poor navigation features, and connectivity issues. Many riders reported that after recent updates, the app fails to accurately track mileage, does not allow for easy check-ins at dealerships, and struggles with planned routes. Users expressed frustration over the app freezing or crashing, particularly on specific devices like the Nightster. There are calls for better integration with existing navigation systems and improvements to the user experience. Overall, the app appears to have significant functionality gaps that need addressing to meet user expectations.

Source: App Store Reviews of Harley-Davidson

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Customer Feedback Analysis of Harley-Davidson

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • No iPad app

    Terrible experience on an iPad.

    Sentiment
    • Negative
    Content
    • User Experience Concerns
    Oct 26, 2024
  • Owner

    Beautiful Thyre

    Sentiment
    • Positive
    Content
    • User Experience Concerns
    Oct 11, 2024
  • GPS issues

    Only tracks one ride a day now.

    Sentiment
    • Negative
    Content
    • Mileage Tracking Issues
    Sep 23, 2024
  • Check In not working right

    I use to be able too pause the ride and check in.Now I have to finish the ride to do the check in.

    Sentiment
    • Positive
    Content
    • Check-In Difficulties
    Jun 28, 2024
  • Issues

    For some reason the app doesn’t want to work the way it use to. Can’t get the Challenges to open or the ride screen etc.

    Sentiment
    • Positive
    Content
    • App Functionality Errors
    May 25, 2024
  • New rider look

    It is a easy to use app for anyone I am a new rider and it has so much info it really helps

    Sentiment
    • Positive
    Content
    • User Experience Concerns
    May 12, 2024
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Sentiment Analysis (limited preview)
-50 Net Promoter
Score
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