TrueCoverage, LLC: Polite, Helpful, and Professional Customer Service
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TrueCoverage, LLC: Polite, Helpful, and Professional Customer Service

TrueCoverage, LLC receives high praise for their polite and helpful customer service. Customers appreciate the patience, knowledge, and professionalism of the representatives. The enrollment process is described as smooth and efficient, especially for those in need of immediate coverage. The team's understanding of individual needs, willingness to explain details, and dedication to finding the best plans stand out. Clients express gratitude for the assistance in navigating health insurance options, particularly during challenging times of unemployment or urgent healthcare needs.

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  • Insurance Agents
  • Customer Service Managers
  • Business Analysts
  • Healthcare Administrators
  • Marketing Professionals

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • She was very nice and took her time…

    She was very nice and took her time with me she explained everything in details very well and I love how she’s able to communicate and not get frustrated🤩❤️

    Sentiment
    • Positive
    Content
    • Helpful and Polite Service
    Apr 22, 2024
  • Just In Time!

    My agent, John was amazing helping me get enrolled. I thought I had past my eligibility period but he helped me get the coverage I need and I don't have to wait 8 months. So Happy!

    Sentiment
    • Positive
    Content
    • Enrollment Process Satisfaction
    Apr 18, 2024
  • Professional and informative

    To be honest, when I first saw the advertisement for the healthcare subsidy, I thought it was a scam. But after talking with Kenny, and the other customer service representative got me going with the mobile app, I was really pleased at how smooth and professional both representatives were. I am currently unemployed, so affording health insurance is nearly impossible in America, this has been a huge help.

    Sentiment
    • Positive
    Content
    • Gratitude for Assistance
    Apr 10, 2024
  • I spoke with a man named Richard who…

    I spoke with a man named Richard who was extremely helpful. He got me insurance with my primary doctor. I am very happy. Thank you Richard.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Mar 26, 2024
  • Great customer service..

    Very nice lady on phone.. I did have a difficult time understanding her, but she was very patient with me, and answered all my questions.

    Sentiment
    • Positive
    Content
    • Helpful and Polite Service
    Mar 20, 2024
  • The customer service was great they…

    The customer service was great they treated me with respect and walk me through the whole process and made sure I understand what's going on I give it five stars Thanks alot 👍

    Sentiment
    • Positive
    Content
    • Helpful and Polite Service
    Mar 15, 2024
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Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for TrueCoverage, LLC  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Business Analysts, Healthcare Administrators, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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