Mixed Reviews for Tikamoon Highlighting Quality and Customer Service Concerns
Unlock Tikamoon's Customer Feedback Insights and Trends
Tikamoon receives mixed reviews with customers praising product quality but expressing concerns over delivery issues, damaged items, and customer service responsiveness. Positive feedback highlights beautiful, high-quality furniture matched with attentive after-sales service. However, negative reviews mention damaged goods, unresponsive customer support, and delivery challenges, with some customers feeling disappointed and dissatisfied overall.
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AU TOP ! table et meuble tv très bien emballés et protégés. Arrivés en parfait état! et aussi beaux que sur les photos ! Je recommanderai volontiers !
Sentiment
Positive
Content
Product Quality and Correspondence
Mar 04, 2024
POLITIQUE DU SAV A REVOIR
Meuble acheté d'occasion à un particulier et impossibilité de racheter une poignée auprès du service après vente de la marque au prétexte que le meuble ne vient pas d'un magasin. Déçu de cette expérience qui ne m'incitera pas à acheter chez Tikamoon!!!
Sentiment
Negative
Content
Customer Service Experience
Mar 04, 2024
products nicely designed but when comes…
products nicely designed but when comes to quality and ethics a brand that has much work to do. Sofas that are middle to high priced with component made in china. Then they have the green tool to find out how Greer their products are... hypocritical and not believable. Another company interested in profit and not in the planet
Sentiment
None
Content
Product Quality and Correspondence
Mar 02, 2024
Produit ok, livraison ko
Pour la livraison Tikamoon donne au client la possibilité de choisir la plage horaire de livraison par demi-journée. Mais omet de mentionner que le transporteur a contractuellement la possibilité de modifier le choix du client tant que le jour de livraison est respecté (dixit le call center Tikamoon). Impossible de joindre le transporteur et inefficacité du call center pour résoudre le problème. C'est commercialement incompréhensible de détruire une belle offre par ce genre de mauvaise surprise...
Sentiment
None
Content
Shipping and Handling Issues
Mar 01, 2024
Bonne expérience
Bonne expérience, les meubles sont beaux et de bonne qualité. J'en ai commandé deux en même temps. L'un est arrivé avec un petit défaut (un support à l'intérieur qui s'était décroché). Ce n'est pas grave, ça arrive, et le service client a été très réactif et courtois.J'aurais un petit bémol sur la courtoisie du service de livraison qui a vraiment livré le meuble au pied du camion et pas au pied de l'immeuble, mais en réalité je ne me rappelle plus exactement quelle option de livraison j'avais p...
Sentiment
Positive
Content
Product Damages and Resolution
Mar 01, 2024
Tikamoon est la meilleure entreprise de meubles !
Tikamoon est peut-être la meilleure entreprise de meubles que j'ai pu découvrir.J'ai acheté une table basse chez eux, et ce meuble est d'une beauté incroyable. La qualité, les détails et ses fonctionnalités sont justes parfaits.Je me sens chanceuse d'avoir pu m'offrir un de leur meuble et d'avoir une table basse pour des décennies !Merci infiniment pour votre travail !
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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