Mixed Reviews for Tikamoon Highlighting Quality and Customer Service Concerns
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Mixed Reviews for Tikamoon Highlighting Quality and Customer Service Concerns

Tikamoon receives mixed reviews with customers praising product quality but expressing concerns over delivery issues, damaged items, and customer service responsiveness. Positive feedback highlights beautiful, high-quality furniture matched with attentive after-sales service. However, negative reviews mention damaged goods, unresponsive customer support, and delivery challenges, with some customers feeling disappointed and dissatisfied overall.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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  • AU TOP

    AU TOP ! table et meuble tv trÚs bien emballés et protégés. Arrivés en parfait état! et aussi beaux que sur les photos ! Je recommanderai volontiers !

    Sentiment
    • Positive
    Content
    • Product Quality and Correspondence
    Mar 04, 2024
  • POLITIQUE DU SAV A REVOIR

    Meuble acheté d'occasion à un particulier et impossibilité de racheter une poignée auprÚs du service aprÚs vente de la marque au prétexte que le meuble ne vient pas d'un magasin. Déçu de cette expérience qui ne m'incitera pas à acheter chez Tikamoon!!!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 04, 2024
  • products nicely designed but when comes…

    products nicely designed but when comes to quality and ethics a brand that has much work to do. Sofas that are middle to high priced with component made in china. Then they have the green tool to find out how Greer their products are... hypocritical and not believable. Another company interested in profit and not in the planet

    Sentiment
    • None
    Content
    • Product Quality and Correspondence
    Mar 02, 2024
  • Produit ok, livraison ko

    Pour la livraison Tikamoon donne au client la possibilité de choisir la plage horaire de livraison par demi-journée. Mais omet de mentionner que le transporteur a contractuellement la possibilité de modifier le choix du client tant que le jour de livraison est respecté (dixit le call center Tikamoon). Impossible de joindre le transporteur et inefficacité du call center pour résoudre le problÚme. C'est commercialement incompréhensible de détruire une belle offre par ce genre de mauvaise surprise.

    Sentiment
    • None
    Content
    • Shipping and Handling Issues
    Mar 01, 2024
  • Bonne expérience

    Bonne expĂ©rience, les meubles sont beaux et de bonne qualitĂ©. J'en ai commandĂ© deux en mĂȘme temps. L'un est arrivĂ© avec un petit dĂ©faut (un support Ă  l'intĂ©rieur qui s'Ă©tait dĂ©crochĂ©). Ce n'est pas grave, ça arrive, et le service client a Ă©tĂ© trĂšs rĂ©actif et courtois.J'aurais un petit bĂ©mol sur la courtoisie du service de livraison qui a vraiment livrĂ© le meuble au pied du camion et pas au pied de l'immeuble, mais en rĂ©alitĂ© je ne me rappelle plus exactement quelle option de livraison j'avais prise.Cela dit, cela aurait pris environ 2 minutes pour le livreur de me prĂȘter son diable pour faire les 20 mĂštres qui sĂ©paraient la voie publique de l'entrĂ©e de l'immeuble, et ça aurait vraiment Ă©tĂ© sympa plutĂŽt que de me proposer un coup de main en Ă©change de 20€...

    Sentiment
    • Positive
    Content
    • Product Damages and Resolution
    Mar 01, 2024
  • Tikamoon est la meilleure entreprise de meubles !

    Tikamoon est peut-ĂȘtre la meilleure entreprise de meubles que j'ai pu dĂ©couvrir.J'ai achetĂ© une table basse chez eux, et ce meuble est d'une beautĂ© incroyable. La qualitĂ©, les dĂ©tails et ses fonctionnalitĂ©s sont justes parfaits.Je me sens chanceuse d'avoir pu m'offrir un de leur meuble et d'avoir une table basse pour des dĂ©cennies !Merci infiniment pour votre travail !

    Sentiment
    • Positive
    Content
    • Furniture Quality and Fittings
    Feb 27, 2024
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
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Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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