TheBookPatch: Mixed Customer Feedback Overview
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TheBookPatch: Mixed Customer Feedback Overview

Mixed reviews for TheBookPatch, with customers highlighting issues with customer service, print quality, and communication. However, some praise the ease of use, quality of the final product, and helpfulness of specific staff members.

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  • Publishing Professionals
  • Marketing Managers
  • Customer Service Representatives
  • Book Publishers
  • Business Analysts

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • They are thieves!

    This company owes us almost $6000 and refuses to answer the phone or emails. They published our book and have not paid us. I would not recommend trusting them with your book at all!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 16, 2023
  • Outstanding quality!

    My book was over 400 pages and had hundreds of color photos. The quality of the whole book from the cover, binding and photos was beyond outstanding!! Very happy customer!Mark

    Sentiment
    • Positive
    Content
    • Print Quality
    Dec 16, 2022
  • Great Service--Supports Local Author!

    The Customer Service Representatives were helpful with my order! I am super happy to support a local author through my purchase of his work!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 16, 2022
  • Easy and simple to use!

    Amazing how easy and simple it was to use!Customer service is second to none!Gonna spread the word to all my writer friends!Convenient & user friendly...OMG!!!!

    Sentiment
    • Positive
    Content
    • Ease of Use and User Experience
    Dec 08, 2022
  • TOP NOTCH CUSTOMER SERVICE

    Both Resty and Kristylle were very patient and helpful, with assisting towards my inquire. They even rolled up their sleeves, and helped with my process of uploading portions of my book.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 07, 2022
  • Great company

    This company helped me begin my career as an author and they are very responsive. I hope they make hardcovers soon so I can keep everything in house but otherwise 0 complaints!

    Sentiment
    • Positive
    Content
    • Communication with Staff
    Jul 01, 2022
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for TheBookPatch  based on online reviews collected from Trustpilot. The analysis helps Publishing Professionals, Marketing Managers, Customer Service Representatives, Book Publishers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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