Capillus Customer Reviews: Negative Feedback and Disappointing Results
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Capillus Customer Reviews: Negative Feedback and Disappointing Results

Capillus receives overwhelmingly negative reviews from customers, citing issues such as poor customer service, ineffective results, expensive prices, and faulty batteries. Many users express disappointment in the lack of hair regrowth and the company's unhelpful response to product malfunctions. Some customers feel scammed by Capillus, emphasizing that the product does not deliver on its promises and warning others to avoid purchasing. Complaints include difficulties in obtaining replacement parts, such as batteries, and dissatisfaction with the overall quality and performance of the device.

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Custom Date - May 24, 2024
Featured Content
  • Update on my review …

    I have written a review about Cappillus already I think it’s below this one. I was looking back at a few reviews and Cappillus haven’t answered any reviews on Trustpilot since 2020!!!!They still haven’t contacted me about my hat……Shambles of a company!!!!!!I REPEAT AGAIN BUYER BEWARE!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 22, 2024
  • Terrible company

    Terrible company. I'm an electrical engineer. For them not to have a battery pack available for a working product is insane. Greed. Pure greed. I will NEVER do business with this sorry company again. I will figure out a workaround.

    Sentiment
    • Negative
    Content
    • Battery Quality and Issues
    Jan 10, 2024
  • *** BE WARNED ***I purchased a NEW capillus 272 Pro

    I purchased a NEW capillus 272 Pro. After a few years it has stopped working. Contacked customer service and told they dont support it anymore - that I need to buy a new one. HORIBLE customer service. Would not recommend and will never buy another product from them.

    Sentiment
    • Negative
    Content
    • Product Design and Quality
    Oct 06, 2021
  • I spent $2000 on the Capillus cap and…

    I spent $2000 on the Capillus cap and it didn't even last until the final payment was made!!! Customer service is non existent. I am beyond disappointed and angry.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 06, 2021
  • Used this thing every single day for 12…

    Used this thing every single day for 12 months without missing one day. I was working on location so there were no distractions and never forgot to use it every evening.

    Sentiment
    • Negative
    Content
    • Use Frequency and Duration
    Jul 06, 2021
  • No matter how great you take care of…

    No matter how great you take care of this product, there will be manufacturing defects after 1 year...when the warranty expires. I didn't any improvement and they will make you pay out of pocket for the device's issues. Not worth it since they won't stand by their product.

    Sentiment
    • Negative
    Content
    • None
    May 11, 2021
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-77 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Capillus  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Consumer Advocates, Business Analysts, Customer Service Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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