Mixed User Feedback on Trivago: Pricing Accuracy, Reservation Changes, and Customer Service Concerns
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Mixed User Feedback on Trivago: Pricing Accuracy, Reservation Changes, and Customer Service Concerns

Mixed reviews for Trivago: while some users praise its ease of use and ability to find good deals, others complain about misleading prices, difficulties in making changes to reservations, and unresponsive customer service. Common issues highlighted include discrepancies in displayed and final prices, unexpected deductions from bank accounts, and partnerships with questionable third-party booking sites. Users also mention the need for improved filtering options and better communication channels for issue resolution. Overall, Trivago appears to offer competitive pricing but needs to address transparency and customer support concerns.

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  • Hotel and Hospitality Managers
  • Travel and Tourism Consultants
  • Customer Experience Strategists
  • Digital Marketing Professionals
  • E-commerce Managers

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Custom Date - Oct 31, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • No satisfecho con el cambio de precio a pagar

    When I selected which company to use they elevated the price diferente to the one I saw on the beginning.

    Sentiment
    • Negative
    Content
    • Price Discrepancy
    Mar 20, 2024
  • Very good

    I like this app because you can found more than 3 prices

    Sentiment
    • Positive
    Content
    • Price Discrepancy
    Dec 06, 2023
  • Always surprised

    Best prices I’ve seen. They seem to be able to ferret out the lowest price, great site.

    Sentiment
    • Positive
    Content
    • Price Discrepancy
    Nov 09, 2023
  • trip planning

    excellent site. easy to use and efficient

    Sentiment
    • Positive
    Content
    • User Experience and Navigation
    Oct 28, 2023
  • JP

    I keep getting notifications from your company. I want this to
    STOP. Immediately.

    Sentiment
    • Negative
    Content
    • Notification Preferences
    Oct 23, 2023
  • Great Price

    We went to LA and found a nice Hotel for a great price!! Ty trivago

    Sentiment
    • Positive
    Content
    • Booking Experience
    Sep 30, 2023
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for trivago: Compare hotel prices based on online reviews collected from App Store. The analysis helps Hotel and Hospitality Managers, Travel and Tourism Consultants, Customer Experience Strategists, Digital Marketing Professionals, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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