Trivago App Reviews: Mixed Opinions on Utility and Booking Accuracy
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Trivago App Insight Report: Navigate Customer Feedback

Trivago App Reviews: Mixed Opinions on Utility and Booking Accuracy

Mixed reviews for the Trivago app, with some users praising its ease of use and great deals while others faced issues such as bookings in the wrong city and unresponsive customer service. Users appreciate the app's utility but highlight discrepancies in hotel search results and pricing. Some experienced difficulties in finding the lowest prices for business travel. Despite positive feedback on hotel options and the app's navigational simplicity, the negative experiences with incorrect bookings and customer service limitations stand out.

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Custom Date - Oct 31, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Easy to navigate and treat deals!

    Sentiment
    • Positive
    Content
    • Ease of Use/Navigation
    Aug 11, 2024

  • Searched for hotels is one location (Billings, MT) and the search results included one in Fayetteville Arkansas. (Try it and see. The Avid IHC hotel that shows up is no where near Billings, MT.) Had to get special dispensation from Expedia to cancel the prepaid reservation.

    Sentiment
    • Negative
    Content
    • Price Discrepancy
    Aug 09, 2024

  • I wish I'd never downloaded this app! This app hooked me up with a booking app that booked my hotel in the wrong city and then I was unable to cancel because I was unable to get in contact with their customer service. So I had to contact my bank and stop the payment so I wouldn't get charged. This app ended up costing me money!!!! What a useless app it just completely messed up my day!!!

    Sentiment
    • Negative
    Content
    • Booking Accuracy and Issues
    Aug 03, 2024

  • Great stay as usual good staff good breakfast will be back 😀 👍

    Sentiment
    • Positive
    Content
    • Hotel Quality
    Aug 03, 2024

  • Not a good experience make my trip is way much better especially when it comes to price and offer of properties as compared.

    Sentiment
    • Negative
    Content
    • Price Comparison
    Aug 03, 2024

  • 5 star all the way great deals and awesome hotels. It was an easy app I enjoy looking at all the nice hotels so I know where to stay next time

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Aug 01, 2024
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Sentiment Analysis (of 30 reviews)
66 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for trivago: Compare hotel prices based on online reviews collected from Google Play. The analysis helps Digital Marketers, Product Managers, Customer Experience Analysts, Hospitality Consultants, Travel Agency Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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