Mixed Experiences: Booking Issues, Poor Service, and Hotel Stay Feedback on Trivago
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Mixed Experiences: Booking Issues, Poor Service, and Hotel Stay Feedback on Trivago

Trivago users have mixed experiences, with complaints about booking issues, poor customer service, and misleading information. Some customers had positive stays at specific hotels, highlighting exceptional staff and services. However, many encountered problems with bookings made through third-party companies suggested by Trivago. Issues include no refunds, overcharging, and difficult cancellations. Users recommend booking directly with hotels to avoid complications and ensure better service.

Best for
  • Travel Industry Analysts
  • Hotel Management Professionals
  • Customer Service Trainers
  • Tourism Marketing Experts
  • Online Booking Platform Developers

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Custom Date - May 24, 2024
Featured Content
  • They sold me a ticket and then Cancel…

    They sold me a ticket and then Cancel it and did not refund or credit me. Thieves. Run away.

    Sentiment
    • Negative
    Content
    • Refund Issues
    Mar 21, 2024
  • Stay away from this scam company

    Stay away from this scam company. They will book your room and shaft you with "a comparable valued hotel" in the ghetto.

    Sentiment
    • Negative
    Content
    • Hotel Quality
    Dec 26, 2023
  • Food poor value for fish dinner

    Food poor value for fish dinner

    Sentiment
    • Negative
    Content
    • None
    Oct 07, 2023
  • The company responsible is Host and…

    The company responsible is Host and stay who have not replied to my messages

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 22, 2023
  • i love trivago

    i loved my time on trivago it was really user freindly and fun to use it also has a funny name.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 19, 2023
  • Worst possible tool to select hotels

    Worst possible tool to select hotels. Poor performances. Terrible website. Loss of time.

    Sentiment
    • Negative
    Content
    • Hotel Quality
    Sep 09, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for trivago  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Hotel Management Professionals, Customer Service Trainers, Tourism Marketing Experts, Online Booking Platform Developers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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