Mixed Experiences: Booking Issues, Poor Service, and Hotel Stay Feedback on Trivago
  • 84 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights into Trivago User Experiences

Mixed Experiences: Booking Issues, Poor Service, and Hotel Stay Feedback on Trivago

Trivago users have mixed experiences, with complaints about booking issues, poor customer service, and misleading information. Some customers had positive stays at specific hotels, highlighting exceptional staff and services. However, many encountered problems with bookings made through third-party companies suggested by Trivago. Issues include no refunds, overcharging, and difficult cancellations. Users recommend booking directly with hotels to avoid complications and ensure better service.

Best for
  • Travel Industry Analysts
  • Hotel Management Professionals
  • Customer Service Trainers
  • Tourism Marketing Experts
  • Online Booking Platform Developers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
26 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • They sold me a ticket and then Cancel…

    They sold me a ticket and then Cancel it and did not refund or credit me. Thieves. Run away.

    Sentiment
    • Negative
    Content
    • Refund Issues
    Mar 21, 2024
  • Stay away from this scam company

    Stay away from this scam company. They will book your room and shaft you with "a comparable valued hotel" in the ghetto.

    Sentiment
    • Negative
    Content
    • Hotel Quality
    Dec 26, 2023
  • Food poor value for fish dinner

    Food poor value for fish dinner

    Sentiment
    • Negative
    Content
    • None
    Oct 07, 2023
  • The company responsible is Host and…

    The company responsible is Host and stay who have not replied to my messages

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 22, 2023
  • i love trivago

    i loved my time on trivago it was really user freindly and fun to use it also has a funny name.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 19, 2023
  • Worst possible tool to select hotels

    Worst possible tool to select hotels. Poor performances. Terrible website. Loss of time.

    Sentiment
    • Negative
    Content
    • Hotel Quality
    Sep 09, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
26 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights: goSeek Customer Feedback Analysis
    Trustpilot Reviews 78
  2. Unlock Insights with Our ResortPass Customer Feedback Report
    Trustpilot Reviews 71
  3. Insightful Tripadvisor Feedback Analysis Report
    Trustpilot Reviews 76
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for trivago  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Hotel Management Professionals, Customer Service Trainers, Tourism Marketing Experts, Online Booking Platform Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.