Impeccable Service, Top Cocktails & London Charm at The Connaught
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Impeccable Service, Top Cocktails & London Charm at The Connaught

Unlock The Secrets of The Connaught: A Detailed Customer Feedback Report

The Connaught, 16 Carlos Pl, London W1K 2AL, United Kingdom

The Connaught is praised for its immaculate service, elegant charm, and top-notch cocktails. Guests appreciate the attentive staff, fantastic food, and luxurious ambiance. The hotel's bar stands out for its exceptional martinis and cozy atmosphere. Some reviewers mention high prices but acknowledge the quality. The place is described as a London legend with no possible criticism to make, maintaining its top position. However, a few negative comments mention issues with staff attitude and pricing, contrasting with the overall positive impressions of the elegant hotel and its classic charm.

Source: Google Business Reviews of The Connaught

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Customer Feedback Analysis of The Connaught

Discover in-depth analysis on The Connaught's service excellence & luxurious charm. Essential for industry professionals.

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  • The best Tea, food and service! What an incredible London experience!

    Sentiment
    • Positive
    Content
    • Service Excellence

  • In between all the luxury you’ll find more down-to-earth ingredients lavished with just as much attention. Mackerel shimmers in a basil gazpacho consommé, its delicate salinity unfurling into an assertive fishiness. Melt-in-the-mouth sweetbreads come with classical accompaniments of cauliflower and grapes, but the Darroze magic is in the vadouvan emulsion, which introduces a curry element to flatter the cauliflower.

    Sentiment
    • Positive
    Content
    • Fine Dining Experience

  • Rooms and hotel was clean and very well maintained. Extensive buffet breakfast provided with both Indian and western options. Location is just 10 mins walk from Connaught Place.Rooms: Rooms were very clean with a nice bathroom.Walkability: Walkable to Connaught Place as well as metro stations.

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Immaculate service!My husband surprised me with a one night stay in The Connaught prior to my birthday... All attentive and kind from the moment we stepped in until the checkout❤ Front Desk, In Room Dining - special thanks to Claudia, Sebastian, Ionut, Andrei, Teo and Géza- went the extra mile and rocked during our stay.Oh, what also touched me was a book I found in the room about Brancusi, an artist from my home cityP.S. Our 3yo was most delighted with the surprise found in our room and loves his Dino( later edit)

    Sentiment
    • Positive
    Content
    • Service Excellence

  • Невероятно място, уютно, красиво, стилно...

    Sentiment
    • Positive
    Content
    • Luxurious Experience

  • Great service - thanks Faron at the front desk. She kept the venue very well regulated and was able to provide us a table when available. Professional and courteous!Overall excellent cocktails. I enjoyed just the simple straight vodka martini over the Number 11. Drinks were decently strong and very unique mixes.Comfortable seating, kind staff, and great selection. Premium pricing!

    Sentiment
    • Positive
    Content
    • Bar and Cocktails
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Sentiment Analysis (limited preview)
86 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Connaught based on online reviews collected from Google Business. The analysis helps Hospitality Managers, Customer Experience Strategists, Travel and Tourism Consultants, Hotel General Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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