Mixed Reviews Highlight Major Issues with Monzo Bank's Services
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Mixed Reviews Highlight Major Issues with Monzo Bank's Services

The reviews for Monzo Bank highlight a mix of severe dissatisfaction and occasional praise. Many users express frustration with slow app performance, locked accounts, and poor customer service interactions. Issues such as difficulties in accessing online banking, unresponsive customer support, and the absence of Turkish language support are prevalent. Some users report feeling unjustly treated, with closed accounts and unresolved issues affecting their financial wellbeing. Conversely, a few reviews commend the ease of sending money and overall satisfaction after long-term use. The bank faces significant challenges in communication and technical reliability, which need urgent attention to improve user experience and trust.

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  • Customer Experience Managers
  • Financial Product Developers
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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • So expensive

    Worst banking experience ever. Overcharges for everything

    Sentiment
    • Negative
    Content
    • Overcharging Complaints
    Mar 08, 2022
  • Not easy

    Not easy not usefull

    Sentiment
    • Negative
    Content
    • User Experience Feedback
    Sep 04, 2021
  • İgrenc

    Gercekten sacma bir bankacÄąlÄąk sisteminiz var basvuru yaptÄąm 10 gun veri kaydÄą bekledi sonrada otomatÄąk reddetti

    Sentiment
    • Negative
    Content
    • Account Access Issues
    Dec 11, 2020
  • Turkish mobile phone no sms

    Turkish mobile phone don’t send sms code.
    And turkish app language please

    Sentiment
    • Negative
    Content
    • Language Support Requests
    Aug 15, 2020
  • Best Mobile Banking App Ever

    I worked with some banks before but now I only use Monzo and believe me it is the best one on here ☺️

    Sentiment
    • Positive
    Content
    • User Experience Feedback
    Jul 29, 2020
  • Too much slower loaders

    Every page and every action have too much loader and they are too slow. Maybe next update will figure it out.

    Sentiment
    • None
    Content
    • App Performance Issues
    May 13, 2019
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Sentiment Analysis (of 30 reviews)
-56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Monzo Bank - Mobile Banking based on online reviews collected from App Store. The analysis helps Banking Sector Analysts, Customer Experience Managers, Financial Product Developers, Market Researchers, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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