The Harbour Inn: Cozy Pub with Delicious Seafood and Friendly Staff
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The Harbour Inn: Cozy Pub with Delicious Seafood and Friendly Staff

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24-26 Harbour St, Folkestone CT20 1QN, United Kingdom

The Harbour Inn is a cozy pub with vintage nautical decor, offering delicious seafood options. Customers praise the friendly and attentive staff. However, some reviews mention long wait times for food and occasional disappointments in dishes. Overall, the atmosphere is described as warm and welcoming, with highlights on the quality of the fish dishes and the dog-friendly policy.

Source: Google Business Reviews of The Harbour Inn

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Customer Feedback Analysis of The Harbour Inn

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Popular Phrases (limited preview)
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  • Nice cosy pub with vintage nautical decor and log burner.

    Sentiment
    • Positive
    Content
    • Ambiance and Decor

  • Lovely, cozy pub with locally sourced food. Really dog friendly, best pub meal we've had in a long time! Staff were helpful and friendly- thank you, we will be back!

    Sentiment
    • Positive
    Content
    • Dog-Friendly Environment

  • A lovely old pub that serves awesome food!

    Sentiment
    • Positive
    Content
    • Ambiance and Decor

  • Très beau cadre de très bon plat et un personnel souriant je recommande 👍👍

    Sentiment
    • Positive
    Content
    • Ambiance and Decor

  • Went here with my partner to have some food and a drink , ordered ham egg and chips £17.50 each , food comes out chips are cold ham wasn't great and abit of dry salad on the side eggs were OK though but as a whole disappointed staff look like they can't be bothered also ,seems to be a trate with the establishments owned by these owners , over priced food that Is bairley edible and below parr service , won't be returning much better places to eat out in folkestone

    Sentiment
    • Negative
    Content
    • Value for Money

  • WOW. A table of empty plates and wine served in a decent glass. Restaurant decor is a tasteful nod to the sea, staff are inviting and the food was delicious. Highly recommend the fish and chips and the steak pie. Thank you for having us, we will be back.

    Sentiment
    • Positive
    Content
    • Food Quality and Selection
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Harbour Inn based on online reviews collected from Google Business. The analysis helps Restaurant Owners, Marketing Professionals, Customer Service Managers, Food & Beverage Managers, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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