Review Insights: Fullerton Hotel Sydney Guests Share Experiences
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Review Insights: Fullerton Hotel Sydney Guests Share Experiences

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The Fullerton Hotel Sydney has garnered mixed reviews from guests, highlighting its superb central location, beautiful architecture, and friendly staff. Many appreciated the cleanliness and comfort of the rooms, along with the outstanding buffet breakfast options. However, guests reported issues with housekeeping and room amenities, including missing items and outdated facilities. While the hotel maintains strong adherence to Covid-19 safety protocols, some patrons noted that service quality has declined, especially regarding dining options and room service availability. Despite these criticisms, guests expressed a willingness to return, indicating that the hotel offers a generally pleasant stay, particularly when taking advantage of promotional packages.

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Customer Feedback Analysis of The Fullerton Hotel SydneyIf you own

Gain insights into The Fullerton Hotel Sydney with guest feedback on location, service, and amenities.

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Custom Date - Jan 21, 2025
Popular Phrases (limited preview)
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  • Spacious heritage comfort in the heart of the city

    A spacious hotel with comfortable beds and an incredible buffet breakfast in a beautiful heritage building.

    Sentiment
    • Positive
    Content
    • Historic Architecture
    Aug 01, 2024
  • Does not live up to a 5 star hotel

    Formally the Westin.My team and I have stayed here over the last 6 years.The hotel changed to the Fullerton. Since then it has slipped way below a 5 star hotel. The amenities are very good. The service is very poor. You can’t eat or have a drink after 9 pm.Room service stops at 10pm and they charge you $8. The main restaurant was closed most of the time during our stay. The bar closes at 9pm. Not a five star hotel

    Sentiment
    • None
    Content
    • Facilities and Amenities
    Apr 01, 2021
  • Staycation

    I stay at the Fullerton Bay in Singapore every year.Due to Covid and no flying it isn’t possible this year.The Sydney Hotel was recommended and lived up to its expectations Fabulous location, staff were exceptional Hotel spotless Rooms beautiful Only thing I’d perhaps suggest were more updated Movies to watch, not the greatest selection Look forward to a return stay when next in Sydney

    Sentiment
    • Positive
    Content
    • Hotel Location
    Oct 01, 2020
  • Simply amazing

    From the moment you arrive to the moment we left the hotel was perfect. Check-in was fast, they offered to take bags to the room, gave our group rooms close together, and provide local information on good places to eat. We stayed for one night only but had wished we had booked it for the other through journey through Sydney.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 01, 2020
  • A delighful experience

    I spent 2 delightful nights in a Deluxe Heritage room. (Thank you for the upgrade.) The room was gorgeous. Beautifully appointed and with a very comfortable bed. The hotel staff were all super friendly and helpful. The hotel is in the centre of the city but my room was still quiet with minimum traffic noise. I can highly recommend The Fullerton.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 01, 2020
  • A night away

    The hotel is superbly positioned to enjoy the centre of Sydney. Our room was very clean and comfortable. We booked the Lunar Package which included breakfast and welcoming cocktails! Parking was great value but remember to validate your ticket at the hotel before you leave ($15 versus $104!). We will definitely be staying again.

    Sentiment
    • Positive
    Content
    • Hotel Location
    Jan 01, 2020
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
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Languages (limited preview)
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