Spotify App Review Summary
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    • Customer Experience Specialists
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Spotify App Review Summary

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Spotify - Music and Podcasts app receives mixed reviews. Users appreciate the playlists, customization, and uninterrupted music experience. However, common complaints include excessive ads, difficulties with account management, and issues with functionality such as playlist shuffling. Some users express frustration over ad placement on paid accounts. Overall, Spotify is praised for its music collection and positive vibe but faces criticism for ad frequency and user interface challenges.

Source: App Store Reviews of Spotify - Music and Podcasts

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Customer Feedback Analysis of Spotify - Music and Podcasts

Explore our Spotify App Review Summary to uncover user insights on music quality, ads, UX, and more for strategic planning.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • Best app in store

    Wether you like the podcasts or the music you will have a great experience and a good fun with a positive vibe Highly recomend.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 18, 2024
  • Bogus

    Impossible to close my account. Both Safari and Firefox won’t open the page to close account. Disgraceful.

    Sentiment
    • Negative
    Content
    • Account Management
    Mar 18, 2024
  • premium cancellation

    i want to cancel my premium on spotify my user is rose davis please respond asap bc it’s taking my money

    Sentiment
    • Positive
    Content
    • Account Management
    Mar 12, 2024
  • Spotify

    Spotify is a great app when you u just want to chill out and listen to music , even wen u ain’t chilling out u could be cleaning or in the gym and u just want that little bit of motivation

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 12, 2024
  • i cant get eat this playlist😭

    10/10 naturally, but can any phone get eat this playlist? i have iPhone SE and i dont need to update spotify 🤷‍♀️

    Sentiment
    • Positive
    Content
    • App Performance
    Mar 12, 2024
  • Terrible App.

    Every time I try to play ANY PLAYLIST, it starts playing random songs instead. And the shuffle option is locked on. Terrible app if you don’t use the subscription, which is a waste of time.

    Sentiment
    • Negative
    Content
    • User Experience
    Mar 08, 2024
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Sentiment Analysis (limited preview)
47 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Spotify - Music and Podcasts based on online reviews collected from App Store. The analysis helps Digital Marketing Professionals, Product Managers, Customer Experience Specialists, App Developers, Music Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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