User Insights on Spotify: Mixed Reviews on Features and Ads
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    • User Experience Designers
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User Insights on Spotify: Mixed Reviews on Features and Ads

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The reviews for the Spotify app indicate a mixed user experience. While many users appreciate the vast selection of music and the app's ease of use, there are notable complaints about ads, functionality issues, and the removal of previously available features. Users express frustration over the app's recent changes, such as automatic playlist switching and the presence of ads even for premium subscribers. Positive feedback highlights the app's unique features, such as music video availability and accurate lyrics. However, some users express dissatisfaction with the overall cost and value of the subscription, calling attention to the need for improvements in service to restore prior satisfaction levels. Overall, while Spotify remains a popular choice for music and podcasts, it faces challenges in meeting user expectations fully.

Source: Google Play Reviews of Spotify: Music and Podcasts

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Customer Feedback Analysis of Spotify: Music and Podcasts

Gain insights into Spotify user feedback on ads, features, and more to refine your music service strategy.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Please return old free features

    Sentiment
    • Positive
    Content
    • Feature Requests
    Nov 04, 2024

  • This app is good. The lyrics are mostly accurate and have translations which no other music app has. A few weeks ago I got an email that music videos are now available for me. For 1-2 days I could view videos but after that I couldn't. The video icon showed up but no option to watch videos. Later the icon also disappeared. I can watch on PC but not on Android or iOS. Also AI DJ option is not available in India. So for that I'm giving 3 stars.

    Sentiment
    • None
    Content
    • Technical Issues
    Nov 04, 2024

  • Best music app

    Sentiment
    • Positive
    Content
    • App Recommendations
    Nov 04, 2024

  • There's to much adds on Spotify everytime the music ends the add pop out I like the old Spotify more

    Sentiment
    • Negative
    Content
    • Ad Frequency
    Nov 04, 2024

  • Y'all are too greedy fym come back tomorrow or explore premium aside from that app low-key slams

    Sentiment
    • Positive
    Content
    • Pricing Concerns
    Nov 04, 2024

  • The app is ok. Used to be 5*'s but there's been issues as of late. A lot of the time it'll automatically start at the beginning of the playlist or switch to a completely different playlist when it connects to the cars bluetooth. On the upside the yearly reminders of which songs you hyperfixated on in the last 12 months is a fun little feature to remind you that you can't get past having that one song or band on repeat for the past 5 years

    Sentiment
    • None
    Content
    • Technical Issues
    Nov 04, 2024
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Sentiment Analysis (limited preview)
46 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Spotify: Music and Podcasts based on online reviews collected from Google Play. The analysis helps Marketing Managers, Product Managers, User Experience Designers, Music Industry Analysts, Customer Service Representatives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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