Spotahome User Reviews: Mixed Reactions and Trust Issues
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Spotahome User Reviews: Mixed Reactions and Trust Issues

Spotahome has garnered a mixed reaction from users, with many expressing frustration over unreliable listings, poor customer service, and issues with landlord interactions. Several reviews highlight problems such as canceled bookings, unverified properties, and difficulty in obtaining refunds, leading to a lack of trust in the platform. While some users appreciate the selection of properties and find the app useful, others warn against the risks involved, suggesting alternatives like Airbnb. The app's functionality, including navigation and interface issues, has also been criticized. Overall, Spotahome appears to be struggling with maintaining customer satisfaction and trust amidst reports of scams and inadequate support.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Many malfunctions

    I try to change my booking and cancel it and it won’t let me…

    Sentiment
    • None
    Content
    • Booking Difficulties
    Sep 19, 2022
  • Can’t return after clicking map on iPhone. !!

    Frustrating. Is there a trick I don’t know??

    Sentiment
    • Negative
    Content
    • User Experience Problems
    Oct 02, 2021
  • -

    Great app

    Sentiment
    • Positive
    Content
    • Positive Experiences
    Oct 28, 2019
  • Más casas!!

    OjalĂĄ existan mĂĄs ciudades en el futuro!

    Sentiment
    • Positive
    Content
    • Positive Experiences
    Aug 13, 2019
  • Short term rental

    This is my first time for booking a short term rental from
    Spotahome. I found chat with the agents helpful and polite.

    Sentiment
    • Positive
    Content
    • Positive Experiences
    Jun 12, 2019
  • Very efficiently

    Muy muy Bueno
    Very very Good

    Solo debe actualizarse un poco de lo que estas disponible

    Sentiment
    • Positive
    Content
    • Positive Experiences
    Nov 02, 2018
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-26 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Spotahome: Apartments & rooms based on online reviews collected from App Store. The analysis helps Real Estate Developers, Property Management Professionals, Customer Service Analysts, Market Research Analysts, Investment Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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