Mixed Reviews: Music Quality Appreciated but Customer Service Concerns
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Mixed Reviews: Music Quality Appreciated but Customer Service Concerns

Soundstripe receives mixed reviews, with praise for music quality and variety but concerns about customer service, billing issues, and search functionality. Users appreciate the range of songs but report difficulties in finding specific tracks efficiently. Some complaints revolve around hidden fees, unauthorized charges, lack of communication from support, and issues with canceling subscriptions. Suggestions for improvement include providing clearer information on song usage rights, enhancing the search algorithm, and adding features like displaying musical keys. Overall, Soundstripe is valued for its music selection and ease of use but faces challenges related to transparency, billing practices, and customer support responsiveness.

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Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Misleading 30 Days refund policy

    Misleading 30 Days refund policy. It is not very clear and there are lot of arguments being done when refund is asked for.

    Sentiment
    • Negative
    Content
    • Subscription and Payment Issues
    Mar 15, 2022
  • I wanted to cancle my membership twice

    I wanted to cancle my membership twice. No one has gotten back to me. Stealing my money!

    Sentiment
    • Negative
    Content
    • Difficulty in Cancelling Subscription
    Oct 01, 2019
  • I love Soundstripe's selection and…

    I love Soundstripe's selection and price! It really makes creating very simple and I never have to worry about music. The only thing that I'd LOVE to see, is for each song to have the musical key listed in its description. I know we can filter by key, but I'd really love if each song told us what key it was in, instead of filtering through and figuring it out manually. If that was there, I think my entire experience would be flawless!

    Sentiment
    • Positive
    Content
    • Value for Money
    Sep 11, 2019
  • Easy going

    I always get the right music on the film and reels I make; playlists are very useful!!

    Sentiment
    • Positive
    Content
    • Music Quality and Variety
    Aug 22, 2019
  • Soundstripe is making stripes. Good job for helping me finish my job.

    I found the best music for my creative video. Thank you Soundstripe.

    Sentiment
    • Positive
    Content
    • Music Quality and Variety
    Aug 08, 2019
  • Perfect!

    Love SoundStripe! Plenty of premium songs to choose from. Great user interface. Great value. Highly recommend!

    Sentiment
    • Positive
    Content
    • Music Quality and Variety
    Aug 08, 2019
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Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Soundstripe  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Music Supervisors, Content Creators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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