Snapfish Customer Dissatisfaction: Print Quality, Delivery Delays, Support Issues
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Snapfish Customer Dissatisfaction: Print Quality, Delivery Delays, Support Issues

Snapfish customers expressed dissatisfaction with various aspects of the service, including poor print quality, delayed deliveries, unresponsive customer support, and issues with customization options. Many reviewers highlighted problems with print color, clarity, and cropping. Shipping costs were also a common complaint. Customers often struggled with refunds, communication, and overall product quality, leading to frustration and a loss of trust in the company.

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Custom Date - May 30, 2024
Featured Content
  • I ordered a 7 x 5 photo

    I ordered a 7 x 5 photo, i got a 6.8 x 5 photo. After complaining i was told i should have read their t&c's they do not guarantee exact size. I now have a photo with a gap in the photo frame

    Sentiment
    • Negative
    Content
    • Product Design and Functionality
    Apr 15, 2024
  • Simple..Orders are never delivered.

    Simple..Orders are never delivered.They take your money and hope you forget.Never using them again.

    Sentiment
    • Negative
    Content
    • Order Delivery Concerns
    Apr 10, 2024
  • LOVE LOVE LOVE SNAPFISH!

    PRICES ARE TERRIFIC -- THEY ALWAYS OFFER GREAT DEALS & DISCOUNTS! PRINTS & PHOTO BOOKS HAVE ALWAYS TURNED OUT VERY NICE! HIGHLY RECOMMEND...YOU WON'T BE DISAPPOINTED! 🌟🌟🌟🌟🌟

    Sentiment
    • Positive
    Content
    • Payment and Pricing Complaints
    Feb 19, 2024
  • Pictures weren't size as ordered. Customer service was terrible

    Pictures weren't size as ordered . They were cut wrong in height so didn't fit my frame . I showed them pictures and didn't offer refund or to send again . Awful how they can't even sort that out

    Sentiment
    • Negative
    Content
    • Print Quality Issues
    Feb 03, 2024
  • I ordered a photobook with photos it is…

    I ordered a photobook with photos it is the worst quality ever, also when ever I order photos off this site heads are cut out of half faces I won't be using th3m again

    Sentiment
    • Negative
    Content
    • Print Quality Issues
    Dec 27, 2023
  • Ordered paperweight w photo

    Ordered paperweight w photo. It came and is nothing like promoted. One side is curved but the side the photo magnetizes on it flat. So it wobbles. Can’t use. It was a gift.

    Sentiment
    • Negative
    Content
    • Product Design and Functionality
    Dec 24, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Snapfish  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Directors, Quality Assurance Specialists, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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