Silversmith Hotel Chicago Downtown: Fantastic Staff, Spacious Rooms, Vintage Aesthetic
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Silversmith Hotel Chicago Downtown: Fantastic Staff, Spacious Rooms, Vintage Aesthetic

Unlock Silversmith Hotel's Secrets to Guest Satisfaction

10 S Wabash Ave, Chicago, IL 60603, United States

Silversmith Hotel Chicago Downtown is praised for its fantastic staff, spacious and clean rooms, convenient location near attractions and public transit, and vintage aesthetic. Guests appreciate the complimentary drink vouchers, large bathrooms, and friendly service. However, there are mentions of hidden fees, maintenance issues, and outdated room features like old TVs and worn-out furniture.

Source: Google Business Reviews of Silversmith Hotel Chicago Downtown

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Customer Feedback Analysis of Silversmith Hotel Chicago Downtown

Discover the essence of hospitality at Silversmith Hotel with insights on staff, rooms, location & more for strategic improvements.

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  • Very nice hotel, staff was helpful at every turn, walking distance to many attractions

    Sentiment
    • Positive
    Content
    • Staff Service and Friendliness

  • Una atención absolutamente deplorable. No sólo es que no contestan a los emails, sino que ni siquiera te atienden al teléfono. No te confirman la reserva, y si hay problemas te las ve y te las desea con ellos.

    Sentiment
    • Negative
    Content
    • Issues with Room Maintenance

  • The Junior Suite is very comfy and clean. The Staff was very kind and helpful.

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Great Hotel with big room. Very close to the millennium park. Only thing i don't like is their Historic Preservation Fee that comes with the stay cost. Dont know why they are collecting, please remove that.

    Sentiment
    • Positive
    Content
    • Historic Preservation Fee

  • Had bathtub problems. Waste water did not flow properly. Asked for help, issues have been resolved efficiently within hours.

    Sentiment
    • Positive
    Content
    • Issues with Room Maintenance

  • Fajny , czysty hotel w samym centrum Chicago .Wszędzie blisko.Pokoje duże, łazienka też ok Miła obsługa.Pozdrawiamy Panią Renatę 😜

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness
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Sentiment Analysis (limited preview)
74 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Silversmith Hotel Chicago Downtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Specialists, Travel and Tourism Consultants, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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