Mixed Feedback: Customers Praise Cash Back, Ease of Use, and Support but Express Concerns Over Missing Rebates and Account Issues
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Mixed Feedback: Customers Praise Cash Back, Ease of Use, and Support but Express Concerns Over Missing Rebates and Account Issues

ShopSmarter receives mixed reviews with some customers praising the cash back system, ease of use, and customer support. However, others express frustration over missing rebates, unexpected charges, and account suspensions. Complaints also highlight issues with transparency on fees and challenges in obtaining cash back for certain purchases.

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  • Product Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Large order unregistered

    One of my very large 500 $ orders did not register with the online shopping.

    Sentiment
    • None
    Content
    • Customer Service Experience
    Apr 22, 2024
  • I love getting the money back for my…

    I love getting the money back for my shopping especially with all this Biden inflation...

    Sentiment
    • Positive
    Content
    • Cashback Experience
    Apr 16, 2024
  • Great reward program

    Earning money is easy. Payout is timely. Wish fee was lower.

    Sentiment
    • Positive
    Content
    • Ease of Use and Payment Process
    Jan 17, 2024
  • Good website to extra money

    Good website to earn some extra money. Excellent customer support. Recommend

    Sentiment
    • Positive
    Content
    • Ease of Use and Payment Process
    Jan 16, 2024
  • Would LOVE Target & other brands

    Would LOVE Target & other brands, be part of this

    Sentiment
    • Positive
    Content
    • Store Selection
    Jan 16, 2024
  • Smooth and easy to use portal

    Smooth and easy to use portal. Got paid directly and on time.

    Sentiment
    • Positive
    Content
    • Ease of Use and Payment Process
    Dec 20, 2023
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ShopSmarter  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Experience Specialists, Retail Business Analysts, E-commerce Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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