Luxury Experience at Shangri-La The Shard, London
Unlock Shangri-La The Shard's Customer Feedback Insights

Luxury Experience at Shangri-La The Shard, London

31 St Thomas St, London SE1 9QU, United Kingdom

Shangri-La The Shard in London offers breathtaking views, exceptional service, and stylish rooms. Guests praise the helpful staff, amazing food, and unique experiences. However, some mention issues with tuzlular, bed bugs, and service quality. Overall, the hotel impresses with its iconic location, modern amenities, and thoughtful touches, making it a top choice for luxury stays in London.

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  • Hospitality Consultants
  • Travel Agents

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Spa is open for the public only 3 days midweek. This isnt nice

    Sentiment
    • Negative
    Content
    • Spa and Facilities

  • Thanks to Tyrone for resolving my issues excited for my next stay!

    Sentiment
    • Positive
    Content
    • Staff and Service Excellence

  • Great place to pick up wealthy ladies then have a fantastic night of fun.

    Sentiment
    • Positive
    Content
    • Issues and Resolution

  • Great views of the city from the Tea & Tings tea room, which is also a delightful culinary experience.

    Sentiment
    • Positive
    Content
    • Restaurant and Dining Quality

  • En el hotel no estuve alojado, cenamos restaurante GOÑ del hotel Shangri- La

    Sentiment
    • Positive
    Content
    • Restaurant and Dining Quality

  • an exceptional view of London from the restaurant and bar at the top of the towerdecent European cuisine

    Sentiment
    • Positive
    Content
    • Restaurant and Dining Quality
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Sentiment Analysis (of 30 reviews)
74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Shangri-La The Shard, London based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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