Shangri-La Singapore receives mixed reviews with positive comments on family-friendly amenities, excellent service, and beautiful rooms, offset by complaints about cleanliness and subpar food quality. Guests highlight the activities for kids, spacious accommodations, and attentive staff. However, some mention issues like unclean rooms, lackluster service, and disappointing dining experiences. The hotel's location away from the main areas is commended for its peaceful ambiance, but some find it inconvenient. Overall, Shangri-La Singapore offers a range of facilities catering well to families but needs improvement in cleanliness standards and food quality.
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Wonderful place to stay with family and kids. All the staff were exceptional. Highly recommend
Sentiment
Positive
Content
Customer Service and Staff
Best hotel and best customer service, especially for kids. Thank you
Sentiment
Positive
Content
Customer Service and Staff
Recite these four words "Ziwei Divine Mantra" 21 times, and your work will become smootherLet the world gradually purify and help the earth eliminate evil...Let's all read it togetherIt would be even better to write it 21 times!
Sentiment
Positive
Content
None
Nice buffet dinner and food is nice and good accept they take away the raw oysters which is a lot of people looking to it.
Sentiment
Positive
Content
Food and Dining Experience
Room was great, super quiet, gym was really good not too busy, pool outside was the same, food and drinks were good, service great as you expect. location is nit as good though, but you can always use grab
Sentiment
Positive
Content
Hotel Facilities and Amenities
One of the best Hotel property in Singapore, Grand property, Supportive and helpful staff, it was an amazing experience organizing an event in the property
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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