Mixed Reviews for Shangri-La Singapore: Family-Friendly with Room for Improvement
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Mixed Reviews for Shangri-La Singapore: Family-Friendly with Room for Improvement

22 Orange Grove Rd, Singapore 258350

Shangri-La Singapore receives mixed reviews with positive comments on family-friendly amenities, excellent service, and beautiful rooms, offset by complaints about cleanliness and subpar food quality. Guests highlight the activities for kids, spacious accommodations, and attentive staff. However, some mention issues like unclean rooms, lackluster service, and disappointing dining experiences. The hotel's location away from the main areas is commended for its peaceful ambiance, but some find it inconvenient. Overall, Shangri-La Singapore offers a range of facilities catering well to families but needs improvement in cleanliness standards and food quality.

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Popular Phrases (of 30 reviews)
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  • Wonderful place to stay with family and kids. All the staff were exceptional. Highly recommend

    Sentiment
    • Positive
    Content
    • Customer Service and Staff

  • Best hotel and best customer service, especially for kids. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service and Staff

  • Recite these four words "Ziwei Divine Mantra" 21 times, and your work will become smootherLet the world gradually purify and help the earth eliminate evil...Let's all read it togetherIt would be even better to write it 21 times!

    Sentiment
    • Positive
    Content
    • None

  • Nice buffet dinner and food is nice and good accept they take away the raw oysters which is a lot of people looking to it.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Room was great, super quiet, gym was really good not too busy, pool outside was the same, food and drinks were good, service great as you expect. location is nit as good though, but you can always use grab

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Amenities

  • One of the best Hotel property in Singapore, Grand property, Supportive and helpful staff, it was an amazing experience organizing an event in the property

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Amenities
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Sentiment Analysis (of 30 reviews)
83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Shangri-La Singapore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketers, Customer Experience Analysts, Hospitality Consultants, Travel Bloggers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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