Sephora App Concerns and Customer Feedback Analysis
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Sephora App Concerns and Customer Feedback Analysis

Customers express frustration due to various issues with the Sephora app, such as payment errors, lack of testers, communication glitches, and overall user-unfriendliness. Complaints include problems with discounts, stock availability, and the lack of free gift promotions. Despite positive comments on product quality, Sephora's app faces criticism for its bugs and functionality issues, leading to canceled orders and dissatisfaction. Customers highlight the importance of improving the app's interface, stock management, and customer service.

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  • Retail Managers
  • App Developers
  • Customer Experience Specialists
  • Marketing Professionals
  • E-commerce Strategists

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ödeme

    Ödeme yaparken uygulama sürekli attı

    Sentiment
    • Negative
    Content
    • Payment Errors
    Apr 21, 2024
  • Tester ürün

    Tester ürün gönderimi artık olmuyor

    Sentiment
    • None
    Content
    • Tester Products
    Apr 16, 2024
  • Siparişim iptal edildi

    Siparişim stok varken iptal edildi ve para iadesi yapılmıyor!

    Sentiment
    • Negative
    Content
    • Order Cancellations
    Apr 10, 2024
  • Çok hatalı

    Arayüz hiç kullanıcı dostu değil, ödeme yöntemi ve adres eklerken çeşitli buglar mevcut.

    Sentiment
    • Negative
    Content
    • User Interface
    Apr 07, 2024
  • Şikayet

    Bütün siparişlerim nedensiz iptal ediliyor

    Sentiment
    • Negative
    Content
    • Order Cancellations
    Apr 06, 2024
  • Çok ii

    Acayip iyi lütfen bedava makyaj gönderin tikrlr

    Sentiment
    • Positive
    Content
    • Promotions and Discounts
    Apr 04, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Sephora - Make-up, Beauty based on online reviews collected from App Store. The analysis helps Retail Managers, App Developers, Customer Experience Specialists, Marketing Professionals, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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