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Unlucky Ryanair Customers Share Terrible Experience: Reviews

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Headquarters: Ryanair Head Office, Airside Business Park, Swords Ireland K67 Y427

Ryanair reviews: Unlucky customers share their terrible experience with the airline. Special assistance for disabled passengers referred to as 'you specials'. Flight times affected by bad weather. Additional fees for booking from other platforms. Long check-in lines and missed flights. Unruly passenger queues. Cancelled direct flights. Okay flight with uncomfortable seats. Forced bag policies and inconsistent enforcement. Decline in overall experience with derelict airplanes and slow service.

Source: Tripadvisor Reviews of Ryanair Flights and Reviews (with

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Customer Feedback Analysis of Ryanair Flights and Reviews (with

Explore customer feedback on Ryanair flights with in-depth analysis on service quality, seating comfort, and more.

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Custom Date - Dec 26, 2024
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  • Shocking, horrible, terrible

    Absolutely abysmal. Avoid this airline AT ALL COSTS. Arrived 2 hours early to the airport. Wait in line took an hour and a half to check in because there was only 2 people at the desk taking their sweet time. Everyone got frustrated. Many people missed the flight because the…

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 21, 2023
  • Ok flight

    We travelled for the first time and returned with Ryanair. We needed special assistance which was organised & provided for departures and arrivals. On arriving in Alicante the cabin crew referred to the disabled passengers as "you specials"you can get off the plane now! The…

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 21, 2023
  • RyanAir online verification

    I want to share my experience with other unlucky ryanair customers, who might have the same terrible experience like I did. So, I wanted to travel from Vienna to Madrid with ryanair and bought the tickets from booking.com, something I have done many times without any…

    Sentiment
    • Negative
    Content
    • Booking Experience
    Oct 21, 2023
  • Bad company

    Once upon a time, Ryanair was a fun cheap airline that got you places. Now it's a really unpleasant experience with derelict airplanes, depressed grumpy staff and slow service. What's worse, is that the website is all about selling add-on services. I regrettably booked a car…

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 21, 2023
  • PLEASE REINSTATE DIRECT FLIGHT FROM STANSTED TO DRESDEN

    I love Ryanair, you get what you pay for and without their prices I would not be able to see my son and granddaughter in Germany as often. I travel Stanstead to Dresden about every 6 weeks but now they have cancelled the direct flights. PLEASE BRING BACK THE DIRECT STANSTEAD TO…

    Sentiment
    • Positive
    Content
    • Flight Experience
    Oct 21, 2023
  • Average Ryanair flight

    The flight was okay, we were late only a few minutes, the legroom was enough for this short flight, but the seats are really uncomfortable. For this price, I think it was perfect

    Sentiment
    • Positive
    Content
    • Seat Comfort and Legroom
    Oct 21, 2023
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-20 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ryanair Flights and Reviews (with photos) - Tripadvisor based on online reviews collected from Tripadvisor. The analysis helps Travel Industry Analysts, Customer Experience Managers, Airline Operations Managers, Marketing Professionals, Travel Agency Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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