Primepet: Prompt Shipping, Quality Products, and Customer Service Concerns
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Primepet: Prompt Shipping, Quality Products, and Customer Service Concerns

Primepet is praised for its prompt shipping, quality products, and reasonable prices. Customers appreciate the variety of healthy pet food options available. However, there are some issues with order accuracy and customer service responsiveness that need improvement.

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  • Pet Store Owners
  • Pet Product Manufacturers
  • Market Researchers
  • E-commerce Managers
  • Customer Service Trainers

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Custom Date - May 26, 2024
Featured Content
  • Uses a .ie to fool people into thinking…

    Uses a .ie to fool people into thinking they are buying an Irish based product. Delivery tqkes weeks and you can be hit by customs

    Sentiment
    • Negative
    Content
    • Issues with Order Fulfillment and Customer Service
    Dec 21, 2023
  • Mega god service🤩 mit foder kom mega…

    Mega god service🤩 mit foder kom mega hurtigt👌🏻

    Sentiment
    • Positive
    Content
    • Quality of Products and Customer Satisfaction
    Jan 24, 2023
  • Fast efficent service reliable auto …

    Fast efficent service reliable auto delivery

    Sentiment
    • Positive
    Content
    • Fast Shipping and Efficient Delivery
    Jun 27, 2017
  • I enjoy shopping with Prime Pet!

    I enjoy shopping with Prime Pet. I have only great experiences using them.

    Sentiment
    • Positive
    Content
    • Quality of Products and Customer Satisfaction
    Jun 21, 2017
  • Found what I was looking for!

    My dog has a well loved toy that needs replacing. She consistently chooses this toy over other similar toys, and I decided to get her a new one. I was dismayed to find that the place I originally ordered from no longer had it, and quickly discovered that a lot of others also no longer had it in stock. I was so happy to find exactly what I was searching for at Prime Pet Supply and it came quickly as well. I really appreciate their selection and service.

    Sentiment
    • Positive
    Content
    • Pet Toys and Durability
    Nov 18, 2015
  • Only site that has the food I need for my dogs!

    I truly appreciate this company since I can only find the food I want for my dogs here. Free shipping too with an order of two bags!!

    Sentiment
    • Positive
    Content
    • Variety and Quality of Pet Food
    Nov 18, 2015
  • See All Reviews
Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Primepet  based on online reviews collected from Trustpilot. The analysis helps Pet Store Owners, Pet Product Manufacturers, Market Researchers, E-commerce Managers, Customer Service Trainers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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