Premier Inn Westgate Oxford: Recent Reviews and Concerns
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Premier Inn Westgate Oxford: Recent Reviews and Concerns

Greyfriars Court 2 Mill Street Paradise Square, Oxford OX2 0AJ England

Premier Inn Westgate Oxford is ideally located in the city center, offering easy access to popular attractions and the Westgate shopping center. However, recent reviews highlight concerns about room cleaning, hot water availability, and staff friendliness, indicating a need for improvement in service quality.

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Featured Content
  • Wonderful friendly staff

    We had a warm welcome, the room was immaculate & comfortable. On returning to the hotel we drank in the bar and the two female staff could not of been any friendlier, chatted and made to ferl so welcome.

    Sentiment
    • None
    Content
    • Staff service
  • Still No Hot Water

    One night stay in Oxford and no hot water for a shower in the morning, staff said they were working on it. Avoid this hotel. Premier have offers us a £15 refund on a £138 bill for the delight of no shower. Avoiding Premier going forward if they think this is an acceptable way to behave

    Sentiment
    • None
    Content
    • Hot water issue
  • Very disappointed

    Management was extremely unhelpful, no towels or toilet rolls In the room. Every sanitizer station was empty. Was told unnecessary to book breakfast but when we went down at 9.15 am was told that we could,d not be accommodated. The toilets in reception were not cleaned the 3 days we were there as toilet paper and wrappers on the floor were never moved .

    Sentiment
    • None
    Content
    • Lack of amenities
  • Helpful and friendly staff

    The location of this hotel is excellent - minutes walk from all the main sights. The hotel was fully booked during our stay but the staff were always happy to help- from our request for an iron and ironing board to an extra key card. The room was spotless and really quiet - we would definitely recommend a stay here for the fantastic staff and value for money.

    Sentiment
    • None
    Content
    • Location
  • Perfect for families

    It is perfect for families. The price is quite reasonable and kids have breakfast for free (with a paying adult each). The location is excelent, just next door to Westgate shopping center and at walking distance from the city center. Strongly recommended.

    Sentiment
    • None
    Content
    • Value for money
  • Never again

    Located next to Westgate shopping centre within east reach of all popular areas.Paid for superior room with enhanced king size bed, bed was no bigger than a double coupled with a rattling air conditioning unitMade for 2 shocking nights sleep. Staff had no way of resolving issues , and would simply stare at you blankly. If you're in Oxford for a night out and just want a bed this is fine but if you are looking for something more then look elsewhere.

    Sentiment
    • None
    Content
    • Room cleanliness
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Sentiment Analysis
0 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Premier Inn Oxford City Centre (Westgate) hotel based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Consultants, Hospitality Marketing Professionals, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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