Phoenix Park Hotel: Location, Charm & Service Insights
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Phoenix Park Hotel: Location, Charm & Service Insights

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520 North Capitol St NE, Washington, DC 20001, United States

Phoenix Park Hotel in Washington DC is praised for its great location near Union Station and Capitol Hill, providing easy access to various attractions. Guests appreciate the attentive and friendly staff, cozy rooms, and historic charm. However, some reviews mention issues like noise disturbances, outdated rooms, and poor customer service experiences. The hotel's proximity to key landmarks and amenities like the Dubliner bar are highlighted positively.

Source: Google Business Reviews of Phoenix Park Hotel

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Customer Feedback Analysis of Phoenix Park Hotel

Insightful analysis of Phoenix Park Hotel customer feedback covering location, service, and more. Ideal for improving guest experiences.

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  • Muy bien ubicado , cerca de Union Station y Capitolio asi como del National Mall. El personal es muy amable y nos permitieron dejar dejar nuestras maletas .

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Beautiful hotel. Across from Union station. Connected to Irish pub. Wonderful staff

    Sentiment
    • Positive
    Content
    • Hotel Amenities and Facilities

  • Check-in was fast and friendly! The rooms were clean and modern but in the small side but not cramped. Location was ideal and parking wasn’t that much of a hassle. 10/10 will return

    Sentiment
    • Positive
    Content
    • Value for Money

  • Got a small room that had 2 windows. One window would not close and it was 20° out.They have a free coffee bar on the 2nd floor which is outstanding.Walkability: Excellent. Right down the street from union station.

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Very comfortable bed great location opposite the stationThe room was small but very good for one personThe bus to the entire National Mall is a 3-minute walk away

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Very convenient to Union train station. Comfortable rooms; reasonable price for the area. Very good Irish restaurant on site.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Phoenix Park Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketing Professionals, Customer Service Trainers, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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