Mixed Experiences Revealed in Online Reviews for Поликлиника № 114
Unlock Patient Insights: Поликлиника № 114 Feedback Report

Mixed Experiences Revealed in Online Reviews for Поликлиника № 114

Shkol'naya Ulitsa, д. 116, корп. 1, St Petersburg, Russia, 197374

Online reviews for Поликлиника № 114 reflect mixed experiences. While some patients praise specific doctors like Ираиф Субхи and Barskovsky, others complain about poor customer service, long wait times, and difficulties in getting necessary information or appointments. There are mentions of rude behavior from staff, unprofessional handling of appointments, and challenges in accessing test results or receiving proper medical attention. Overall, the reviews highlight a need for improvement in communication, organization, and patient care.

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  • Medical Services Managers
  • Customer Experience Officers
  • Hospital Department Heads
  • Healthcare Quality Improvement Specialists

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Отличная поликлиника. Очень чисто,вежливый персонал.Особая благодарность врачу терапевту Федоровой Дарье Романовне.Очень чуткий и внимальный врач

    Sentiment
    • Positive
    Content
    • Positive Feedback for Specific Doctors

  • I give it 5 starsTherapist Barskovsky is the most attentive and intelligent specialist of all time!!! Thank you for such a specialist!

    Sentiment
    • Positive
    Content
    • Positive Feedback for Specific Doctors

  • Самый лучший офтальмолог Ираиф Субхи работает в этой поликлинике, доверяю только его мнению, езжу к нему даже переезда в Московский район

    Sentiment
    • Positive
    Content
    • Positive Feedback for Specific Doctors

  • Опять на гос услугах не выложили результат теста на ковид.... Какого who?

    Sentiment
    • Negative
    Content
    • Issues with Medical Records and Administrative Processes

  • В справочное не дозвониться .Набираю номер 3 часа.Все время сбрасывают.Для чего тогда телефон,не понятно.Какое то издевательство над людьми.

    Sentiment
    • Negative
    Content
    • Unsatisfactory Phone Service and Contact Issues

  • Recently renovated, that's a plus.But there was a long queue at the registration desk, all according to numbers; I sat there for a very long time, just to find out the information.

    Sentiment
    • None
    Content
    • Waiting Time and Queue Management
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Поликлиника № 114 based on online reviews collected from Google Business. The analysis helps Healthcare Administrators, Medical Services Managers, Customer Experience Officers, Hospital Department Heads, Healthcare Quality Improvement Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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