OnPay | Payroll Service: Customer Satisfaction Overview
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OnPay | Payroll Service: Customer Satisfaction Overview

Mixed reviews on OnPay's payroll services. Customers appreciate the ease of use, customer service, and cost-effectiveness. However, issues with tax filings, customer support responsiveness, and unexpected account freezes have led to dissatisfaction and trust issues. Some clients had smooth transitions and positive experiences with OnPay's user-friendly interface and pricing.

Best for
  • Payroll Managers
  • HR Professionals
  • Small Business Owners
  • Financial Analysts
  • Accounting Consultants

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Custom Date - Apr 24, 2024
Featured Content
  • I tried another payroll company and…

    I tried another payroll company and gave up after their process was too complex. Onpay is easy and simple. The interface is user friendly and as any business owner will tell you, they don't have time to waste on troubleshooting payroll

    Sentiment
    • Positive
    Content
    • Ease of Use
    Jun 23, 2023
  • Starting up a new company

    Starting up a new company, they have been tremendous setting up payroll and handling taxes. Their customer support is the best I have dealt with any company that I have been involved with over the last 40 years. I would recommend OnPay to anyone.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jun 21, 2023
  • Quick and easy to set up

    Quick and easy to set up. I have had no problems getting contractors and employees added to the system. Payroll was simple and easy to run. Good price for the services you receive as well

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 22, 2023
  • We switched from a single source…

    We switched from a single source payroll service to OnPay. The transition was very smooth and the staff guided us along the way. They were very available for any specific issues and questions along the way. Our payroll service using OnPay has been nearly flawless.

    Sentiment
    • Positive
    Content
    • Transition Process
    Jul 27, 2022
  • New Client

    We started using OnPay in January and so far we have had no problems. Everything is going smoothe.

    Sentiment
    • Positive
    Content
    • Payroll Processing
    Feb 25, 2022
  • Easy to work with

    Easy to work with! Easy processing.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Dec 21, 2021
  • See All Reviews
Sentiment Analysis
56 Net Promoter
Score
Popular Topics
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for OnPay | Payroll + HR   based on online reviews collected from Trustpilot. The analysis helps Payroll Managers, HR Professionals, Small Business Owners, Financial Analysts, Accounting Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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