NYX Hotel London Holborn: Location, Cleanliness, and Service Insights
Unlock NYX Hotel London Holborn's Customer Insights

NYX Hotel London Holborn: Location, Cleanliness, and Service Insights

50 - 60 Southampton Row, London WC1B 4AR, United Kingdom

NYX Hotel London Holborn receives mostly positive reviews for its great location, spacious and clean rooms, friendly staff, and good service. Guests appreciate the convenient proximity to various attractions like Covent Garden and Oxford Street. However, there are a few negative comments regarding cleanliness issues and communication problems with staff. Overall, the hotel stands out for its modern amenities, including a rooftop bar, spa, and unique interior design.

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  • Hotel Managers
  • Hospitality Consultants
  • Travel Agents
  • Marketing Professionals
  • Customer Experience Specialists

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Had a great experience. Family and I was pleased with the service. I would recommend this hotel to friends. Thank you

    Sentiment
    • Positive
    Content
    • Service Quality

  • Stayed at NYX Holborn back in January & loved everything about it! The quirky interior, fab bars, pool & beautiful room with a great view! Even the smell of the hotel was amazing! Top hotel would love to go back!!

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • They have a fantastic rooms, and their customer care is absolutely amazing, hope everyone need to visit them

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Onee off thee best hotels Best service

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Fijn hotel op loopafstand van alle bezienswaardigheden. Wij konden de eerste dag al direct inchecken ondanks dat wij vroeg in de ochtend aankwamen.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • We had a great stay at NYX Holborn. Staff was polite and helpful, room was super clean, cosy and spacious. Thank you very much,!

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness
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Sentiment Analysis (of 30 reviews)
94 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NYX Hotel London Holborn based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Travel Agents, Marketing Professionals, Customer Experience Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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