Customer Experience Analysis of NOTINO USA
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Customer Experience Analysis of NOTINO USA

NOTINO USA presents a mixed customer experience with positive feedback on product authenticity, pricing, and delivery speed, contrasted by concerns over fake fragrances, limited discounts, and changes in shipping policies. Customers appreciate the competitive prices, fast delivery, and reliable service, but some express disappointment over the discontinuation of free shipping, slow USPS deliveries, and lack of communication about halting US operations.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Thamgyi

    Sim Registration ApprovedRegister a friendGet up to 5GB bonus each

    Sentiment
    • Positive
    Content
    • US Operations and Shipping Methods
    Nov 21, 2020
  • Free fast delivery of an item I needed…

    Free fast delivery of an item I needed ! Very impressed

    Sentiment
    • Positive
    Content
    • Shipping Speed and Service Quality
    Nov 21, 2020
  • Muy buenos sus productos y un precio…

    Muy buenos sus productos y un precio muy bueno

    Sentiment
    • Positive
    Content
    • Product Authenticity and Quality
    May 11, 2018
  • good company

    good companysucks that they halt us operations because now people are going to other places, like myself.PAST ME: NotinoNEW ME: fragrancenet.com*** you guys losing money and customers with this very bad (and long taking process) move.tsk tsk my NOTINO friends.-M (past great money spender notino paycheck day buyer)

    Sentiment
    • Positive
    Content
    • US Operations and Shipping Methods
    Mar 18, 2018
  • Very pleased

    Seller dealt very well with feedback. Excellent customer service.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 16, 2018
  • Notino is the best!

    Excellent prices and shipped fast as usual! Always happy with Notino!

    Sentiment
    • Positive
    Content
    • Shipping Speed and Service Quality
    Feb 26, 2018
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Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NOTINO USA  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Analysts, E-commerce Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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