Nordic Catch: Fresh Seafood, Exceptional Customer Service
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Nordic Catch: Fresh Seafood, Exceptional Customer Service

Nordic Catch receives overwhelming praise for its fresh and delicious seafood offerings, with a strong emphasis on top-notch customer service. Customers highlight the quality and freshness of the fish, seamless ordering process, and the knowledge and friendliness of salesmen at various farmers markets. While some mention delays in delivery, the exceptional customer service in resolving issues stands out. The company's commitment to quality and service shines through in the reviews, earning them high recommendations and repeat customers.

Best for
  • Seafood Retailers
  • Market Analysts
  • Supply Chain Managers
  • Customer Service Trainers
  • Food Service Consultants

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Fish is fantastic!

    The most important aspect to me is defined by the product delivered. And, the fish is exceptional! First time order. Fantastic experience. :)

    Sentiment
    • Positive
    Content
    • Freshness and Quality of Fish
    Apr 08, 2024
  • Customer service was outstanding, However...

    Customer service was outstanding. Julian went above and beyond the norm to expedite my order.I would have rated this experience Five Stars, but the Wagyu filets were not fully frozen (they were shipped from less than 100 miles away, and I paid for the upgraded wrap to keep them frozen), and the quality of the cut does not appear to be anywhere near the others I have purchased (in all fairness, the others were picture perfect—just like the photo in your ad).

    Sentiment
    • Positive
    Content
    • Satisfaction with Ordering Process
    Apr 04, 2024
  • Nordic catch is my go-to for fresh…

    Nordic catch is my go-to for fresh seafood. The order process is always seamless and customer service goes above and beyond. Shoutout to Julian - he’s the best!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 29, 2024
  • Consistency and excellence.

    Fish is consistently delicious, service convenient, and the staff is so friendly. We feel lucky to have your business available to us.

    Sentiment
    • Positive
    Content
    • Freshness and Quality of Fish
    Mar 26, 2024
  • Amazing products and people!

    We tried the salmon and scallops for our first time shopping, both were AMAZING quality and so delicious and fresh. The salesmen we met at the Calabasas Farmer's Market on 3/23 was also amazing... this man knew about every piece of fish he was selling and was super genuine. You could tell he loves the product he's selling.

    Sentiment
    • Positive
    Content
    • Specific Product Praise (e.g., Salmon, Scallops)
    Mar 26, 2024
  • Great product

    Great product, fast delivery and helpful people when I call!

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Mar 21, 2024
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Sentiment Analysis (of 30 reviews)
93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Nordic Catch  based on online reviews collected from Trustpilot. The analysis helps Seafood Retailers, Market Analysts, Supply Chain Managers, Customer Service Trainers, Food Service Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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