Mixed Customer Service Experiences at Mr. Cooper
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Mixed Customer Service Experiences at Mr. Cooper

Mr. Cooper's customer service experiences vary, with some clients praising knowledgeable and helpful representatives, while others express frustration with difficulty reaching live agents and automated systems. Positive interactions highlight professionalism and quick issue resolution, yet negative feedback centers on communication issues, payment discrepancies, and lack of follow-up. Overall, there are mixed reviews regarding customer service quality and system efficiency.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • A nice lady named Georgia was able to…

    A nice lady named Georgia was able to get my escrow account figured out so I could find out how much my house payment really was, she was friendly and so very helpful. Thank You Georgia

    Sentiment
    • Positive
    Content
    • Payment Assistance Experience
    Apr 20, 2024
  • Nice talking to real people

    The representative I spoke to was very professional and very kind.You don't meet people anymore like that that sounds like they care I really appreciated her personal Concern

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 20, 2024
  • This place is a bunch of Dog Manure!!!

    This place is a bunch of Dog Manure!!!! I just got transferred to the piece of junk and can't even get thru to a real person because of there stupid computer system!!! Already got my payment amount wrong! I HATE THIS PLACE ALREADY!! Be very aware of using this place!! WORST COMPANY I EVER HAD TO DEAL WITH!!!

    Sentiment
    • Negative
    Content
    • Automated System Frustration
    Apr 19, 2024
  • I’m struggling right now and you’re…

    I’m struggling right now and you’re representative searching for options and assisting with appropriate program

    Sentiment
    • Positive
    Content
    • Payment Assistance Experience
    Apr 19, 2024
  • My house is at risk of a Tax auction…

    My house is at risk of a Tax auction due to Mr Coopers failure to honor it’s responsibility to pay the city taxes.

    Sentiment
    • Negative
    Content
    • Foreclosure Concerns
    Apr 19, 2024
  • Quick, accurate, reliable

    The representative I spoke to was extremely knowledgeable and professional. She took care of my questions easily and resolved everything in one call.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Apr 19, 2024
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mr. Cooper  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Mortgage Advisors, Financial Analysts, Real Estate Professionals, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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