Mr. Cooper's customer service experiences vary, with some clients praising knowledgeable and helpful representatives, while others express frustration with difficulty reaching live agents and automated systems. Positive interactions highlight professionalism and quick issue resolution, yet negative feedback centers on communication issues, payment discrepancies, and lack of follow-up. Overall, there are mixed reviews regarding customer service quality and system efficiency.
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A nice lady named Georgia was able to get my escrow account figured out so I could find out how much my house payment really was, she was friendly and so very helpful. Thank You Georgia
Sentiment
Positive
Content
Payment Assistance Experience
Apr 20, 2024
Nice talking to real people
The representative I spoke to was very professional and very kind.You don't meet people anymore like that that sounds like they care I really appreciated her personal Concern
Sentiment
Positive
Content
Customer Service Quality
Apr 20, 2024
This place is a bunch of Dog Manure!!!
This place is a bunch of Dog Manure!!!! I just got transferred to the piece of junk and can't even get thru to a real person because of there stupid computer system!!! Already got my payment amount wrong! I HATE THIS PLACE ALREADY!! Be very aware of using this place!! WORST COMPANY I EVER HAD TO DEAL WITH!!!
Sentiment
Negative
Content
Automated System Frustration
Apr 19, 2024
I’m struggling right now and you’re…
I’m struggling right now and you’re representative searching for options and assisting with appropriate program
Sentiment
Positive
Content
Payment Assistance Experience
Apr 19, 2024
My house is at risk of a Tax auction…
My house is at risk of a Tax auction due to Mr Coopers failure to honor it’s responsibility to pay the city taxes.
Sentiment
Negative
Content
Foreclosure Concerns
Apr 19, 2024
Quick, accurate, reliable
The representative I spoke to was extremely knowledgeable and professional. She took care of my questions easily and resolved everything in one call.
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This page displays purchase options and a preview of the customer feedback analysis report for Mr. Cooper based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Mortgage Advisors, Financial Analysts, Real Estate Professionals, Marketing Strategists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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