Mixed Reviews for Monzo - Mobile Banking: Ease of Use vs. Account Freezes & Customer Service
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Monzo - Mobile Banking receives mixed reviews with customers praising its ease of use, budgeting tools, and global accessibility but expressing concerns over account freezes, customer service, and technical issues. Users appreciate features like pots for budgeting, instant notifications, and fee-free transactions. However, there are complaints about frozen accounts, delivery issues with cards, and limited customer support options. Overall, Monzo is seen as a helpful tool for managing finances, especially for budgeting and tracking spending across multiple accounts.
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I opened a Monzo to have a place to put my bill money , so I loaded it onto this bank but right after my account , with my bill money , was frozen and the help option is completely unhelpful, I’ve been trying to take the money back off but I keep getting error msgs 😭
Sentiment
Negative
Content
Customer Service Experience
Feb 18, 2024
Love the pots!
Having moved to the US from the UK, I was really excited to find Monzo here. The ability to sort money and pay bills from pots is the best!
Sentiment
Positive
Content
Ease of Money Management and Budgeting
Feb 16, 2024
Keeps getting better and better!
My favorite feature is not having to remember my password to log in. The UI is amazing.
I can see all of my credit cards and bank accounts in one place. It’s my go to travel card because of the no foreign fees, no ATM fees, and the ability to spend from the “vacation” pot I created and saved for all year.
Highly recommend!
Sentiment
Positive
Content
International Travel and Fee-Free Transactions
Feb 16, 2024
I love Monzo!
With Monzo I’m able to manage all of my monthly expenses, manage and track my spending, and work towards my savings goals. I love the salary sorter feature to automatically allocate my paycheck to my goals and expenses!
Sentiment
Positive
Content
Ease of Money Management and Budgeting
Feb 16, 2024
Getting better each quarter!
The app features are getting better every 6 months or so, but I can’t wait until it’s more competitive with other offerings on the market so that I can use it more
Sentiment
Positive
Content
App Bugs and Technical Issues
Feb 16, 2024
A lifesaver for banking & budgeting
I absolutely love Monzo! I’ve been a customer for a few years now and honestly would be lost without them. Their envelope budgeting tool (Pots) has been essential to me for saving and budgeting my money plus so much more. I highly recommend Monzo! I haven’t had a brick & mortar bank in years and I do not miss it at all.
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This page displays purchase options and a preview of the customer feedback analysis report for Monzo - Mobile Banking based on online reviews collected from App Store. The analysis helps Digital Product Managers, Customer Experience Analysts, Financial Technology Entrepreneurs, Banking Strategy Consultants, Market Research Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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