Mixed Reviews for Monzo - Mobile Banking: Ease of Use vs. Account Freezes & Customer Service
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Mixed Reviews for Monzo - Mobile Banking: Ease of Use vs. Account Freezes & Customer Service

Monzo - Mobile Banking receives mixed reviews with customers praising its ease of use, budgeting tools, and global accessibility but expressing concerns over account freezes, customer service, and technical issues. Users appreciate features like pots for budgeting, instant notifications, and fee-free transactions. However, there are complaints about frozen accounts, delivery issues with cards, and limited customer support options. Overall, Monzo is seen as a helpful tool for managing finances, especially for budgeting and tracking spending across multiple accounts.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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  • Froze my account

    I opened a Monzo to have a place to put my bill money , so I loaded it onto this bank but right after my account , with my bill money , was frozen and the help option is completely unhelpful, Iā€™ve been trying to take the money back off but I keep getting error msgs šŸ˜­

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 18, 2024
  • Love the pots!

    Having moved to the US from the UK, I was really excited to find Monzo here. The ability to sort money and pay bills from pots is the best!

    Sentiment
    • Positive
    Content
    • Ease of Money Management and Budgeting
    Feb 16, 2024
  • Keeps getting better and better!

    My favorite feature is not having to remember my password to log in. The UI is amazing.

    I can see all of my credit cards and bank accounts in one place. Itā€™s my go to travel card because of the no foreign fees, no ATM fees, and the ability to spend from the ā€œvacationā€ pot I created and saved for all year.

    Highly recommend!

    Sentiment
    • Positive
    Content
    • International Travel and Fee-Free Transactions
    Feb 16, 2024
  • I love Monzo!

    With Monzo Iā€™m able to manage all of my monthly expenses, manage and track my spending, and work towards my savings goals. I love the salary sorter feature to automatically allocate my paycheck to my goals and expenses!

    Sentiment
    • Positive
    Content
    • Ease of Money Management and Budgeting
    Feb 16, 2024
  • Getting better each quarter!

    The app features are getting better every 6 months or so, but I canā€™t wait until itā€™s more competitive with other offerings on the market so that I can use it more

    Sentiment
    • Positive
    Content
    • App Bugs and Technical Issues
    Feb 16, 2024
  • A lifesaver for banking & budgeting

    I absolutely love Monzo! Iā€™ve been a customer for a few years now and honestly would be lost without them. Their envelope budgeting tool (Pots) has been essential to me for saving and budgeting my money plus so much more. I highly recommend Monzo! I havenā€™t had a brick & mortar bank in years and I do not miss it at all.

    Sentiment
    • Positive
    Content
    • Ease of Money Management and Budgeting
    Oct 31, 2023
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Sentiment Analysis (of 30 reviews)
26 Net Promoter
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Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Monzo - Mobile Banking based on online reviews collected from App Store. The analysis helps Digital Product Managers, Customer Experience Analysts, Financial Technology Entrepreneurs, Banking Strategy Consultants, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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