Mixed Reviews for Monzo - Mobile Banking: Ease of Use vs. Account Freezes & Customer Service
  • 85 users bookmarked
  • Who is this report for?
    • Digital Product Managers
    • Customer Experience Analysts
    • Financial Technology Entrepreneurs
    • Banking Strategy Consultants
    • Market Research Analysts
Mixed Reviews for Monzo - Mobile Banking: Ease of Use vs. Account Freezes & Customer Service

Unlock Monzo Banking Insights: A Comprehensive Customer Feedback Report

Monzo - Mobile Banking receives mixed reviews with customers praising its ease of use, budgeting tools, and global accessibility but expressing concerns over account freezes, customer service, and technical issues. Users appreciate features like pots for budgeting, instant notifications, and fee-free transactions. However, there are complaints about frozen accounts, delivery issues with cards, and limited customer support options. Overall, Monzo is seen as a helpful tool for managing finances, especially for budgeting and tracking spending across multiple accounts.

Source: App Store Reviews of Monzo - Mobile Banking

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Monzo - Mobile Banking

Unveil insights from Monzo Mobile Banking customer feedback analysis. Discover pros & cons for informed decisions.

Export
Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Froze my account

    I opened a Monzo to have a place to put my bill money , so I loaded it onto this bank but right after my account , with my bill money , was frozen and the help option is completely unhelpful, Iā€™ve been trying to take the money back off but I keep getting error msgs šŸ˜­

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 18, 2024
  • Love the pots!

    Having moved to the US from the UK, I was really excited to find Monzo here. The ability to sort money and pay bills from pots is the best!

    Sentiment
    • Positive
    Content
    • Ease of Money Management and Budgeting
    Feb 16, 2024
  • Keeps getting better and better!

    My favorite feature is not having to remember my password to log in. The UI is amazing.

    I can see all of my credit cards and bank accounts in one place. Itā€™s my go to travel card because of the no foreign fees, no ATM fees, and the ability to spend from the ā€œvacationā€ pot I created and saved for all year.

    Highly recommend!

    Sentiment
    • Positive
    Content
    • International Travel and Fee-Free Transactions
    Feb 16, 2024
  • I love Monzo!

    With Monzo Iā€™m able to manage all of my monthly expenses, manage and track my spending, and work towards my savings goals. I love the salary sorter feature to automatically allocate my paycheck to my goals and expenses!

    Sentiment
    • Positive
    Content
    • Ease of Money Management and Budgeting
    Feb 16, 2024
  • Getting better each quarter!

    The app features are getting better every 6 months or so, but I canā€™t wait until itā€™s more competitive with other offerings on the market so that I can use it more

    Sentiment
    • Positive
    Content
    • App Bugs and Technical Issues
    Feb 16, 2024
  • A lifesaver for banking & budgeting

    I absolutely love Monzo! Iā€™ve been a customer for a few years now and honestly would be lost without them. Their envelope budgeting tool (Pots) has been essential to me for saving and budgeting my money plus so much more. I highly recommend Monzo! I havenā€™t had a brick & mortar bank in years and I do not miss it at all.

    Sentiment
    • Positive
    Content
    • Ease of Money Management and Budgeting
    Oct 31, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
26 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights with Monzo Bank App Feedback Analysis
    App Store Reviews 85
  2. Explore Afterpay User Insights & Boost Your Strategy
    App Store Reviews 71
  3. Comprehensive Insights into Santander Mobile App Reviews
    Google Play Reviews 74
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Monzo - Mobile Banking based on online reviews collected from App Store. The analysis helps Digital Product Managers, Customer Experience Analysts, Financial Technology Entrepreneurs, Banking Strategy Consultants, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.