Luxurious Hospitality and Memorable Stays at Four Seasons Hotel Firenze
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Luxurious Hospitality and Memorable Stays at Four Seasons Hotel Firenze

Borgo Pinti, 99, 50121 Firenze FI, Italy

Four Seasons Hotel Firenze stands out for its exceptional hospitality, luxurious accommodations, and exquisite dining options. Guests praise the staff's warmth, attention to detail, and personalized service. The hotel's historic setting, beautiful gardens, and impeccable amenities create a unique and memorable experience for visitors. Some reviewers highlight the impeccable service, delicious meals, and elegant atmosphere, while others mention the friendly staff and top-notch hospitality. Despite a few criticisms regarding air conditioning and limited access to certain areas, the overall impression is overwhelmingly positive, with many guests expressing a desire to return to this exclusive and refined establishment.

Best for
  • Hotel Managers
  • Hospitality Consultants
  • Travel and Tourism Marketers
  • Customer Experience Specialists
  • Luxury Brand Managers

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Popular Phrases (of 30 reviews)
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  • Non posso dare una valutazione delle camere in quanto la mia esperienza al Four Season di Firenze si limita all’Atrium bar dove il pomeriggio dalle 17:00 alle 19:00 si celebra l’English Tea Time con tanto di scones caldi , piccola pasticceria e gli immancabili english sandwiches (amazing). La selezione di tè per coloro che, come me, amano le esperienze sensoriali di sicuro vi soddisferà. Una tappa fissa nelle giornate invernali in cui tutto ciò di cui abbiamo bisogno è sentirci coccolati e all’Atrium Bar del Four Season il costumer care tocca livelli eccellenti. Ambienti raffinati, eleganza di altri tempi, pulizia e accoglienza sono i punti di forza che mi aspettavo, loro hanno saputo sorprendermi superandoli. Consigliato!

    Sentiment
    • Positive
    Content
    • Dining Experience

  • 四季飯店佔地不小，印象深刻是一樓大廳，近期佈置棉花為主題，每個角落皆是絕佳景色，泳池區有溫水池，庭園環境優美，房間內部屬乾淨舒適，房務員用心整理，每位服務人員都非常親切。

    Sentiment
    • Positive
    Content
    • Room Quality and Comfort

  • Where do I even start. We stayed in the Four Seasons Florence to celebrate our honeymoon and I must say we could not have stayed anywhere better. The overall experience has been spectacular from the hospitality to the room to the exceptional service and amenities. A special thanks has to go to the wonderful team which took care of us upon arrival (Mario and Valentina) whom ensured our room was perfect for the occasion. Also, our immense gratitude to the concierge team for taking care of our every ask from restaurant reservations at the last minute to organizing beautiful activities during our stay. Special thanks to Michele, Serita, Barbara and Niccolò for taking care of us throughout.Finally you cannot leave without trying out their amazing restaurant which compliments their food with an amazing atmosphere.Will definitely make sure to stay here again upon every visit to Florence!

    Sentiment
    • Positive
    Content
    • Hotel Service Excellence

  • Premessa, ci sono stato per aperitivo dopo cena. Si può definire con una parola sola “Rinascimentale”. Posto bellissimo, elegante, tutto curato nei minimi dettagli.Peccato che all’entrata o per l’aperitivo non c’è la possibilità di acquistare Sigari… sarebbe proprio la ciliegina sulla torta.They want YE, kumba YE

    Sentiment
    • Positive
    Content
    • Dining Experience

  • Am I in Heaven ? I will not sully this experience with humble Brag photos.Thank you Four Season for the time of my life ❤️

    Sentiment
    • Positive
    Content
    • Hotel Service Excellence

  • Classic and elegant luxury hotelHave a beautiful and grand gardenMeals are very delicious

    Sentiment
    • Positive
    Content
    • Beautiful Gardens
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Sentiment Analysis (of 30 reviews)
86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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