Review of Durability Issues with Luggage Set
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Review of Durability Issues with Luggage Set

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This luggage review highlights the durability issues of a set of suitcases, including broken zippers, handle, and wheels. Despite some positive features such as lightweight and maneuverability, the overall quality and longevity of the product are questioned. The orange color and ample packing space receive praise, but the lack of lock and difficulty in closing the suitcase are noted drawbacks. The review also mentions the customer's frustration with the warranty claim process and inability to get the item fixed.

Source: Amazon Product Reviews of | Amazon Basics 20-Inch Hardside

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Customer Feedback Analysis of | Amazon Basics 20-Inch Hardside

Uncover insights on durability and design issues with Amazon Basics luggage through detailed customer feedback analysis.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Zipper broke on literally the first time it was used

    Bought two sets and my wife used hers for the first time (I haven't used mine) and one of the zippers broke on the first day of the first time it was used.

    Sentiment
    • Negative
    Content
    • Zipper Quality
    Sep 11, 2023
  • Zipper broke on first use

    The first time we used the largest suitcase, the zipper pull came off of the zipper. This was on the zipper that allows the luggage to expand.

    Sentiment
    • Negative
    Content
    • Zipper Quality
    Sep 10, 2023
  • Size

    It was a perfect carryon and all my clothes fit nicely for a week.

    Sentiment
    • Positive
    Content
    • Size and Weight
    Sep 06, 2023
  • Broken after 2 trips.

    This is not well made item. After two trips, one of the wheels broke off and the stitching is coming apart. Unable to return or replace.

    Sentiment
    • Negative
    Content
    • Durability
    Sep 05, 2023
  • GOOD PRICE - QUALITY

    its very strong and lightweight, i recommend, used it from dtw to mexico and not a scratch

    Sentiment
    • Positive
    Content
    • Size and Weight
    Aug 30, 2023
  • Great Piece of luggage- Sturdy

    Held up to a lot of travel and a lot of walking on cobblestones, roads and sidewalks. Looks good and also very functional. Lots of room.

    Sentiment
    • Positive
    Content
    • Durability
    Aug 30, 2023
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Sentiment Analysis (limited preview)
36 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for | Amazon Basics 20-Inch Hardside Spinner, Navy Blue | Carry-Ons based on online reviews collected from Amazon. The analysis helps Product Managers, Quality Assurance Specialists, Customer Experience Managers, Retail Buyers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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