Critical Insights into Lenovo's Online Reviews
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Critical Insights into Lenovo's Online Reviews

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Lenovo's online reviews highlight issues with customer service, warranty refusals, and quality control problems, resulting in frustrated customers. Complaints include delays in refunds, poor laptop quality, lack of assistance in technical issues, and difficulties in warranty claims. Customers express dissatisfaction with Lenovo's handling of repairs and replacements, leading to lost trust in the brand.

Source: Trustpilot Reviews of Lenovo 

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Customer Feedback Analysis of Lenovo 

Explore our Lenovo feedback analysis report revealing customer service & product quality insights from Trustpilot reviews.

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Custom Date - Mar 04, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Pésimo servicio técnico y cámara dejó de funcionar

    Al año y un mes la cámara dejó de funcionar. Contactas a servicio técnico y lo que te ofrecen es pagar mucho dinero para volver a tener la garantía que ya está vencida y no te solucionan el problema. Es como si la falla estuviera programada.

    Sentiment
    • Negative
    Content
    • Refund and Warranty Problems
    Jun 27, 2024
  • Portatile top di gamma x1 carbon

    Portatile top di gamma x1 carbon, dopo due anni si creano letteralmente delle bolle nel punto in cui appoggio la mano. Non è usura ma letteralmente come se si fosse gonfiato. Contatto il supporto, ancora in garanzia, mi liquidano dicendo che è un danno estetico è che devo pagare. Mai più lenovo

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Jun 26, 2024
  • Une marque pitoyable

    Une marque pitoyable, minable , À gerber. Ma seule satisfaction, avec votre marque pourri, sera le jour où vous aurez mis la clé sous la porte, et que votre marque sera morte comme de la chiasse

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Jun 21, 2024
  • No proper shipping date and then lies about improper shipping dates

    Worst platform ever to buy something extremely trash customer services and lack the common knowledge on how to help customers.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 18, 2024
  • ik HEB NOG NOOIT ZON SLECHTE…

    ik HEB NOG NOOIT ZON SLECHTE KLANTENSERVICE MEEGEMAAKT IN MIJN LEVEN. JE KAN GEWOON DE JUISTE PERSOON OF AFDELING NIET BEREIKEN. ZE VERWIJZEN JE ALLEEN MAAR DOOR

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 12, 2024
  • Not able to return laptop

    Not able to return laptop. They simply do not react. Never again.

    Sentiment
    • Negative
    Content
    • Refund and Warranty Problems
    Jun 10, 2024
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Sentiment Analysis (limited preview)
-96 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Lenovo  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Quality Assurance Specialists, Brand Managers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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