Mixed Reviews Highlight Lidl Plus App Strengths and Areas for Improvement
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Mixed Reviews Highlight Lidl Plus App Strengths and Areas for Improvement

The Lidl Plus app has received mixed reviews from users, highlighting both positive experiences and significant concerns. Many customers enjoy shopping at Lidl, citing friendly staff and good product quality. However, recurring issues like the unavailability of advertised free items, complicated coupon activation, and poor stock levels detract from the overall shopping experience. Users express a desire for more user-friendly features, such as integration with Apple Wallet and automatic coupon application. Several reviews point out the need for clearer labeling of promotions and better management of in-store stock. Overall, while Lidl has a loyal customer base, improvements in the app and shopping experience could enhance satisfaction and competitiveness against rivals like Tesco.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Lidl

    Love Lidl in Shankill such a clean shop with great friendly staff…

    Sentiment
    • Positive
    Content
    • Store Experience
    Sep 26, 2024
  • App

    Easy to use

    Sentiment
    • Positive
    Content
    • App Usability
    Sep 26, 2024
  • The loyalty offer is useless

    The app itself is fine but free item is never in stock

    Sentiment
    • Negative
    Content
    • Inventory Issues
    Sep 26, 2024
  • Review

    Waste of time

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 25, 2024
  • Shopper

    Great shop staff are so nice and helpful

    Sentiment
    • Positive
    Content
    • Store Experience
    Sep 04, 2024
  • No benefit of having app so far

    Rubish so far!

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 31, 2024
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Sentiment Analysis (of 30 reviews)
13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Lidl Plus based on online reviews collected from App Store. The analysis helps Retail Managers, Market Analysts, Customer Experience Specialists, Digital Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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