Mixed Reviews for Kinzie Hotel - Chicago
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Mixed Reviews for Kinzie Hotel - Chicago

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20 W Kinzie St, Chicago, IL 60654, United States

Kinzie Hotel in Chicago receives mixed reviews with guests praising the clean rooms, friendly staff, and convenient location. Positive feedback highlights the comfortable beds, modern decor, and complimentary amenities like breakfast and happy hour. However, some guests were dissatisfied with issues such as high parking costs, hold charges, and maintenance problems. Overall, the hotel's central location, helpful service, and cozy atmosphere stand out despite some areas needing improvement.

Source: Google Business Reviews of Kinzie Hotel

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Customer Feedback Analysis of Kinzie Hotel

Explore the Kinzie Hotel feedback analysis report - insights on guest satisfaction, amenities, and areas for improvement.

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  • Rooms are good but worst service. In room coffee machine not working. No drinking water provided. Had tough time. Hotel manager suppose to call me but till now no calls.

    Sentiment
    • None
    Content
    • None

  • tolle Lage, um Chicago zu erkunden. Sehr nettes Personal und ein tolles Continental Breakfast. FrĂŒhstĂŒcksraum konnte etwas grĂ¶ĂŸer sein, ansonsten alles perfekt!

    Sentiment
    • Positive
    Content
    • None

  • Great location walking distance to many great tourist spots. Always greeted with a warm smile when leaving and coming back to home base by reception. Would stay again

    Sentiment
    • Positive
    Content
    • None

  • Pretty great hotel. Great view. Wonderful staff.Rooms: Very very clean and comfyNearby activities: Very close to almost everything!

    Sentiment
    • Positive
    Content
    • None

  • I had really fun here. Lots of great knocks. Go niners. Thanks for letting the delivery guy come up. Will be recommending to anybody that ask. Yours truly

    Sentiment
    • Positive
    Content
    • None

  • Welcoming, friendly staff. Extras I didn't expect. I will definitely stay there in the future.

    Sentiment
    • Positive
    Content
    • None
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67 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kinzie Hotel based on online reviews collected from Google Business. The analysis helps Hospitality Managers, Hotel Investors, Travel Agents, Customer Service Trainers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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