Thumbtack: Connecting Users with Skilled Professionals for Home Services
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Thumbtack: Connecting Users with Skilled Professionals for Home Services

Thumbtack provides a platform connecting users with skilled professionals for various services. Users appreciated the ease of finding trustworthy contractors, prompt responses, and competitive pricing. However, some highlighted issues with lead charging policies. Overall, Thumbtack was praised for its effectiveness in connecting users with dependable service providers for home projects.

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  • Customer Experience Managers
  • Business Strategy Consultants
  • Home Service Providers

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Thumbtack has been great for me to find…

    Thumbtack has been great for me to find local options for various projects. I really appreciate the reviews and safety that the platform provides as well as the ease of collecting several quotes with one submission.

    Sentiment
    • Positive
    Content
    • Variety of Services Offered
    Apr 24, 2024
  • Very good app

    Very good app. Find all my household needs quickly. The rating is very helpful. The pro’s I find on thumbtack are good in their job.

    Sentiment
    • Positive
    Content
    • Service Quality and Satisfaction
    Apr 24, 2024
  • We have used thumbtack for a few years…

    We have used thumbtack for a few years now for a variety of things: getting a massive desk built, a glass white board installed, housekeepers, party rentals, photo booth, etc. It's a great way to find any service you may need at a great value.

    Sentiment
    • Positive
    Content
    • Variety of Services Offered
    Apr 20, 2024
  • Severe Price Gouging

    Like others have said: Exorbitant lead prices for questionable leads. If you are a Thumbtack customer, be aware that the pros you contact through that site are being taken advantage of. Thumbtack often collects around $300 in lead fees for a job that is expected to pay about $400. That's a 75% cut, and in some cases it's more than 100%. That's right--if you're a hardworking pro, Thumbtack might take away all of your earnings, and then some.Greed is part of every business endeavor, but Thumbtack has taken the greed way too far. Basic decency should lead people away from Thumbtack.

    Sentiment
    • Negative
    Content
    • Service Quality and Satisfaction
    Apr 19, 2024
  • Thumbtack has been AMAZING!!!

    Thumbtack has been AMAZING! I recently purchased a new home and was able to find contractors to fix windows, repairs floors, and paint my kitchen cabinets. The estimates received were very reasonable and a lot cheaper than commercial businesses.

    Sentiment
    • Positive
    Content
    • Cost and Value
    Apr 18, 2024
  • Trust! Accountability! Because whoever comes to your house is…

    Because whoever comes to your house is going to get a review on the site, they are held accountable, and it feels much better to hire someone off of Thumbtack over somewhere else. I have been extremely impressed!

    Sentiment
    • Positive
    Content
    • Dependability and Reliability
    Apr 17, 2024
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Thumbtack  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Digital Marketers, Customer Experience Managers, Business Strategy Consultants, Home Service Providers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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