Royal Horseguards Hotel: Central Location & Attentive Service in London
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Royal Horseguards Hotel: Central Location & Attentive Service in London

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2 Whitehall Ct, London SW1A 2EJ, United Kingdom

The Royal Horseguards Hotel & One Whitehall Place in London is praised for its central location, helpful staff, and comfortable rooms. Guests particularly enjoyed the breakfast buffet, afternoon tea, and the attentive service. However, some reviewers mentioned issues with room maintenance and high prices. Overall, the hotel is recommended for its historic charm, lovely views, and proximity to major attractions.

Source: Google Business Reviews of The Royal Horseguards Hotel & One

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Customer Feedback Analysis of The Royal Horseguards Hotel & One

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  • A BIT OLD!!! the hotel is starting to show signs of old age (or lack of control?). Mattresses are drooping on the sides and both myself and my wife couldn’t sleep well. Exhaust fan in bathroom didn’t work.

    Sentiment
    • None
    Content
    • Room Comfort & Cleanliness

  • GoodRooms: Clean and tidyFood & drinks: Good food

    Sentiment
    • Positive
    Content
    • Room Comfort & Cleanliness

  • Beautiful building in great location. Very friendly staff!

    Sentiment
    • Positive
    Content
    • Historic Charm & Architecture

  • Can't comment on rooms as only went for afternoon tea but service and staff were excellent

    Sentiment
    • Positive
    Content
    • Afternoon Tea Experience

  • This is a great hotel. We stayed there for 5 nights and loved everything about it, the staff was very responsive, our room was great, and you couldn't ask for a better location.The breakfast buffet is a great touch.

    Sentiment
    • Positive
    Content
    • Hotel Facilities & Location

  • Pretty bad restaurant. I went for High Tea in the restaurant and they put us in a very small basic room stuffed with people. Sandwiches were not tasty and cakes were a way too sweet to eat

    Sentiment
    • Negative
    Content
    • Afternoon Tea Experience
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Royal Horseguards Hotel & One Whitehall Place, London based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Advisors, Marketing Professionals, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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