Mixed Reviews for Hub by Premier Inn London King's Cross: Convenient Location and Modern Amenities
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Mixed Reviews for Hub by Premier Inn London King's Cross: Convenient Location and Modern Amenities

50 Wharfdale Rd., London N1 9FA, United Kingdom

Hub by Premier Inn London King's Cross hotel receives mixed reviews with most guests praising the convenient central location, cleanliness, modern room designs, and helpful staff. Some common concerns include room size, lack of daily room cleaning, slow check-in process, and absence of in-room kettles. Guests highlight the excellent value for money, comfortable stay, and digital controls for amenities. The breakfast is recommended, but issues like room temperature control and TV functionality were raised. Overall, the hotel is recommended for budget-conscious travelers seeking a modern, no-fuss stay near King's Cross Station.

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  • Can’t fault the hub hotel for good value and location. Breakfasts are great and rooms are clean and comfortable. Staff friendly polite and helpful. The hub is just what we want when visiting London

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Clean room with everything you need EXCEPT a kettle. They expect you to use a free coffee or hot water dispenser in the bar on the ground floor and take a mug back to your room. I found this hazardous trying to carry a hot mug whilst opening doors and the lift. Marked down a star because of this. If I stay again I'll take a travel kettle, or perhaps if they read this they might consider providing one in rooms in future?

    Sentiment
    • Positive
    Content
    • Amenities and Facilities

  • Good, clean no-fuss hotel. Friendly staff. While small, the room was still bigger than expected and very functional. Decent breakfast at ÂŁ7. Would return.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Website appalling. Spent an hour trying to book a room with twin beds. Gave up.

    Sentiment
    • Negative
    Content
    • Booking Process and Check-in Experience

  • Great priced hotel very close to King's Cross. Modern and cleanRooms: Enough room despite being smaller than premier innWalkability: 10 mins walk from King's Cross station

    Sentiment
    • Positive
    Content
    • Location Convenience

  • I have checked in there twice and both times the check in desk has been so slow, accompanying someone going through all their invoices over the years for 20 mins while the queue extends behind them. When I called them out on it they gave me the worst room in the building. Incompetent and rude staff. Waste of time. Avoid this place.

    Sentiment
    • Negative
    Content
    • Staff Service and Attitude
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Sentiment Analysis (of 30 reviews)
74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for hub by Premier Inn London King's Cross hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Consultants, Customer Experience Analysts, Market Researchers, Tourism Marketing Professionals to discover insights into what people love, dislike, and need.

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