Park Plaza London Waterloo: Exceptional Service and Location Near Major Attractions
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Park Plaza London Waterloo: Exceptional Service and Location Near Major Attractions

6 Hercules Rd, London SE1 7DP, United Kingdom

Park Plaza London Waterloo excels in service and location, with guests praising the helpful staff and convenient proximity to major attractions like Big Ben and the London Eye. Positive mentions include comfortable rooms, friendly service at breakfast, and the attentiveness of employees like Tony and Alessia in ensuring a pleasant stay. Some minor issues were noted, such as uncomfortable sofa mattresses and maintenance concerns in some areas. Overall, the hotel's excellent service, prime location, and dedicated staff stand out, making it a recommended choice for visitors looking for a central London stay.

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Popular Phrases (of 30 reviews)
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  • Excellent service, nice service by Homero at breakfast.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • A brilliant hotel in the center of London that's nearby to London Waterloo station. Would highly recommend. Friendly staff too.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Love this hotel for a stay in London. Shelani was also very helpful during the lunch service whilst I was working :)

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Great service, room had signs of wear and tear and sauna out of order sadly

    Sentiment
    • Positive
    Content
    • Hotel Amenities

  • Excelente Servicio, Excelente ubicacion, muy cerca de Big Ben, London eye y tunel del graffiti.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Very nice hotel. Well located.After a difficult start with our reservations, a solution was found.Late at night Dean's help was invaluable.THANKS

    Sentiment
    • Positive
    Content
    • Booking and Reservation Experience
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Park Plaza London Waterloo based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Agents, Customer Experience Analysts, Marketing Professionals, Tourism Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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