Mixed Feedback for M Social Singapore: Excellent Service, Clean Rooms, but Staff Attitude Issues
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Mixed Feedback for M Social Singapore: Excellent Service, Clean Rooms, but Staff Attitude Issues

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90 Robertson Quay, Singapore 238259

Mixed feedback received from online reviews for M Social Singapore. While some guests praised excellent service and clean rooms, others criticized the staff's attitude, cleanliness issues, and unresponsive room service. Specific mentions of good service from staff members like Shiloh, Armando, and Leomar, as well as positive comments on the hotel's ambience and food offerings at Beast & Butterflies.

Source: Google Business Reviews of M Social Singapore

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Customer Feedback Analysis of M Social Singapore

Explore our in-depth analysis of M Social Singapore customer feedback. Uncover insights on service, cleanliness, and staff attitudes.

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Popular Phrases (limited preview)
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  • Rooms: Clean & comfortableThe AC is cold

    Sentiment
    • Positive
    Content
    • Room Comfort

  • Ate at the restaurant downstairs. Amazing service from Shiloh and Armando. :)

    Sentiment
    • Positive
    Content
    • Dining Experience

  • Thanks to great service from Leomar and Shiloh who made our dinner at beast n butterflies wonderful.

    Sentiment
    • Positive
    Content
    • Dining Experience

  • Shiloh and Armando provided good service all through the night. Nice ambiance and nice food. All great!

    Sentiment
    • Positive
    Content
    • Dining Experience

  • Excellent service from Armando and Shiloh. They are fun and attentive. Keep up the good job.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Very good experience in our stay. Excellent personnel with customer service oriented attitude.

    Sentiment
    • Positive
    Content
    • Service Quality
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Sentiment Analysis (limited preview)
83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for M Social Singapore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Consultants, Hospitality Industry Analysts, Marketing Professionals, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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