Mixed Reviews for JW Marriott Essex House New York
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Mixed Reviews for JW Marriott Essex House New York

160 Central Park S, New York, NY 10019, United States

The JW Marriott Essex House New York receives mixed reviews, with guests praising its location across Central Park and friendly staff but expressing concerns about room cleanliness, pricing, and construction noise. Some highlight exceptional service and comfortable amenities, while others criticize the lack of valet service, outdated rooms, and uncleanliness. Positive mentions include the hotel's proximity to tourist attractions and helpful staff members. However, negative feedback points out issues with billing, room maintenance, and customer service interactions, impacting overall guest satisfaction.

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Featured Content
  • We had a wonderful stay at the Marriot Essex NYC. Quick check in and spacious rooms with great views of the Central Park!

    Sentiment
    • Positive
    Content
    • None
  • Ótima experiência, quarto bem montado, parede de vidro dando visual do central Park, ótima localização, vale a estadia

    Sentiment
    • Positive
    Content
    • None
  • Todos amables las habitaciones cómodas las chicas de recepción son un amor sobre todo una chica de puerto rico nos ayudó muchísimo en la llegada muy amable

    Sentiment
    • Positive
    Content
    • None
  • The Executive Lounge was very underwhelming 40 mins before closing. No bar service and no food. I guess that was the reason for the $35 food/beverage credit...

    Sentiment
    • Positive
    Content
    • None
  • Great location, and beautiful hotel. The rooms were sub par, and still needed to be cleaned after being cleaned. Bring shower shoes.

    Sentiment
    • Positive
    Content
    • None
  • Stayed at the jr suite, very comfortable bed, has nice bathtub to have buble bath. Exceptional service.

    Sentiment
    • Positive
    Content
    • None
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Sentiment Analysis (of 30 reviews)
46 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for JW Marriott Essex House New York based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Customer Experience Specialists, Marketing Professionals, Travel Industry Analysts to discover insights into what people love, dislike, and need.

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