Mixed Reviews for JW Marriott Essex House New York
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Mixed Reviews for JW Marriott Essex House New York

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160 Central Park S, New York, NY 10019, United States

The JW Marriott Essex House New York receives mixed reviews, with guests praising its location across Central Park and friendly staff but expressing concerns about room cleanliness, pricing, and construction noise. Some highlight exceptional service and comfortable amenities, while others criticize the lack of valet service, outdated rooms, and uncleanliness. Positive mentions include the hotel's proximity to tourist attractions and helpful staff members. However, negative feedback points out issues with billing, room maintenance, and customer service interactions, impacting overall guest satisfaction.

Source: Google Business Reviews of JW Marriott Essex House New York

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Customer Feedback Analysis of JW Marriott Essex House New York

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  • We had a wonderful stay at the Marriot Essex NYC. Quick check in and spacious rooms with great views of the Central Park!

    Sentiment
    • Positive
    Content
    • None

  • 脫tima experi锚ncia, quarto bem montado, parede de vidro dando visual do central Park, 贸tima localiza莽茫o, vale a estadia

    Sentiment
    • Positive
    Content
    • None

  • Todos amables las habitaciones c贸modas las chicas de recepci贸n son un amor sobre todo una chica de puerto rico nos ayud贸 much铆simo en la llegada muy amable

    Sentiment
    • Positive
    Content
    • None

  • The Executive Lounge was very underwhelming 40 mins before closing. No bar service and no food. I guess that was the reason for the $35 food/beverage credit...

    Sentiment
    • Positive
    Content
    • None

  • Great location, and beautiful hotel. The rooms were sub par, and still needed to be cleaned after being cleaned. Bring shower shoes.

    Sentiment
    • Positive
    Content
    • None

  • Stayed at the jr suite, very comfortable bed, has nice bathtub to have buble bath. Exceptional service.

    Sentiment
    • Positive
    Content
    • None
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46 Net Promoter
Score
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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